Program Coordinator

CityTeam Ministries•Chester, PA

13d

About The Position

CityTeam is a Christian non-profit supporting communities by meeting immediate needs and enabling lasting solutions for people experiencing poverty, homelessness, and addiction. The Program Coordinator provides structure, accountability, stability, and hope to program participants while helping lead them in their relationship with Christ. The role oversees day-to-day program operations, logistics, and processes; provides case management services as needed; and serves as a key contact for residents, volunteers, and interns. The coordinator collaborates with CityTeam staff to coordinate services and provides spiritual leadership, biblically based training, and coaching to program subordinates. The position suits someone passionate about God’s transformational love, able to work under pressure, respond gracefully to conflict, and adapt to changing circumstances. Under the direction of the Program Manager, the coordinator helps supervise the program and ensure compliance with its policies and procedures. The role includes scheduling and facilitating supplemental program components, supporting residents’ development and accountability, coordinating transportation, maintaining records, completing reporting, and responding to crises. The job regularly operates in a residential program environment, with days and hours that vary according to ministry needs. Standard office equipment is used, and the role may occasionally involve maneuvering through tight spaces among donations and storage materials. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. CityTeam offers medical, dental, and vision insurance, paid vacation, paid holidays, paid sick leave, and retirement benefits. The position is within a Christian environment that values teamwork, accountability, humility, innovation, and joy.

Requirements

High school diploma or equivalent.
Administrative experience.
At least 2 years of experience working in homeless services and urban missions.
Computer literacy and proficiency with Microsoft Suite and G-Suite.
Professional written and spoken communication skills.
Valid Oregon driver’s license with a clean record.
An intimate, personal relationship with Jesus Christ.
Active participation in a local Christian body of believers, or at least pursuit of community with other Christ-followers.
Theology on major issues compatible with CityTeam’s Statement of Faith.
Commitment to serving God and the body of Christ.

Nice To Haves

Case management experience.
Previous internship or work experience in a residential group program.
Life experience or educational background related to residential programs, case management, or similar areas.
Customer service experience.
Familiarity with CityTeam’s mission and core values.
Experience leading interactive process group therapy sessions.
Experience working in a non-profit environment.

Responsibilities

Coordinate the day-to-day operations of CityTeam’s program, including supervision and compliance with policies and procedures.
Schedule and facilitate supplemental program components, including discipleship, Bible studies, life-skills activities, and recreation.
Assist with case management as needed while the program is starting.
Provide supervision and accountability for residents, including behavior, spiritual development, discipline, passes, urine analysis as necessary, job placements, training, and evaluations.
Coordinate resident transportation and occasionally drive residents to and from appointments.
Use discipleship strategies to encourage spiritual growth among interns, volunteers, residents, and guests.
Collaborate with staff to coordinate services and client transfer flow.
Work with Support Services to ensure paperwork is completed on time.
Maintain accurate, current records and provide reports as needed.
Evaluate crisis situations promptly and respond appropriately.
Manage multiple projects, prioritize tasks, and delegate effectively.
Maintain an environment that builds trust, unity, motivation, and achievement while upholding healthy boundaries.
Advocate for CityTeam among personal circles of influence.
Complete other duties and special projects as assigned by the Program Manager.