Program Coordinator

University of Wisconsin Milwaukee•Milwaukee, WI

19d

About The Position

The Program Coordinator (also referred to as the outreach coordinator or outreach specialist) works under the general supervision of the Institute Director to initiate, plan, implement, and evaluate continuing education curriculum, local tours, and day trips for the Osher Lifelong Learning Institute at the University of Wisconsin–Milwaukee. The position supports educational programs for older adults and works with professional staff, volunteers, presenters, and members throughout program development and delivery. The Institute offers more than 500 programs annually to over 2,000 members, including day tours and extended travel. The role helps maintain and extend the Institute’s scope, strength, and reputation by researching new program options, recruiting presenters, and increasing enrollment. The coordinator supports growth by implementing new and continuing educational offerings that appeal to current and prospective members. Responsibilities include program development and facilitation, member inquiry support, catalog coordination, volunteer and presenter support, tours and events, and occasional supervision of program support personnel.

Requirements

Bachelor’s degree.
Three years of related professional experience.
Excellent customer service skills.
Evidence of training in adult education and/or work experience with older adults.
Demonstrated experience in program development, implementation, and evaluation.
Strong organizational planning and problem-solving skills.
Excellent communication skills, including public speaking experience.
Proficiency working in a Microsoft Office environment.
Ability to maintain flexible hours, including occasional nights and weekends, to support Institute programs.
Ability to work effectively with professional staff and volunteers and to take initiative when appropriate.

Nice To Haves

Master’s degree.
More than three years of program or project management experience.
Three or more years of experience working with older adults.
A degree or coursework rich in liberal arts curriculum.
Experience managing volunteers.

Responsibilities

Work with the Institute Director and volunteer committees to develop and expand short courses, talks, and Go-Explore field trips.
Research and identify lecture presenters in areas of member interest.
Facilitate in-person courses by greeting members, introducing presenters, managing technology, and guiding discussion.
Attend monthly committee and subcommittee meetings and support and advise volunteer committees.
Lead regional Go-Explore tours and day trips as needed and assist with long-distance travel as needed.
Manage, monitor, and respond to inquiries from current and prospective members.
Provide regular reports and updates to Institute volunteers to support program planning.
Coordinate with the SCE Marketing Team, Go-Explore Committee volunteers, and Osher staff to develop and distribute the Institute program catalog three times per year.
Work with programming volunteers to recruit, train, and evaluate presenters.
Supervise other program support personnel when needed.
Attend and support Institute special events.
Collaborate with other SCE staff, support the mission and priorities of SCE, and attend SCE meetings and functions.
Perform other duties as assigned.