Program Coordinator

HCBS OF NORTH CAROLINA LLC•Wilson, NC

39d•Onsite

About The Position

The Program Coordinator is an administrative position responsible for developing and overseeing programs within a geographic region served by Pride in North Carolina, LLC. As a member of the company’s Leadership Team, the coordinator participates in decision-making and performs administrative, budgetary, and clinical oversight duties. The role serves as a liaison among company programs, the local LME, outside agencies, and the regional office, and provides administrative and clinical supervision, including hiring and training. The coordinator is expected to be on call 24 hours a day and provide guidance during crisis situations. The position oversees program development, regulatory compliance, documentation, information management, fiscal operations, clinical services, quality assurance, and staff training and supervision. Duties include developing and monitoring programs; ensuring compliance with applicable rules, policies, and standards; maintaining accurate service and billing records; monitoring budgets and payroll; coordinating clinical services and care planning; and supporting staff, people served, and their families. The coordinator must meet the qualifications of a Qualified Professional and have four years of management experience. Pride in North Carolina, LLC is committed to high-quality residential and community services that provide supportive environments for adults and youth with special needs. The organization emphasizes dignity, respect, collaboration, and partnership in service delivery.

Requirements

Meet the qualifications of a Qualified Professional.
Four years of management experience.
Bachelor’s degree in a human service field.
Ability to be on call 24 hours a day and provide guidance in crisis situations.

Nice To Haves

Master’s degree.

Responsibilities

Develop, oversee, market, and monitor programs within the assigned region, including meeting licensure, endorsement, monitoring, and accreditation requirements.
Ensure programs and facilities comply with applicable rules, regulations, standards, policies, and procedures; maintain and review current policy and procedure materials with staff.
Maintain working relationships with LME representatives, state agencies, DSS offices, and other organizations, and participate in state and mental health monitoring and endorsement reviews.
Develop and implement peer review and record-review systems; monitor service records and information-system data for accuracy, completeness, timeliness, and compliance.
Train staff on record documentation and use of the information management system, and ensure service notes meet applicable state and federal Medicaid requirements.
Monitor program expenditures, staffing patterns, payroll, billing, authorizations, claims, and other fiscal activity; take corrective or cost-control measures as needed.
Coordinate with billing and accounts receivable staff to resolve payment, authorization, and denial issues; conduct internal audits and ensure required billing elements are in place before services are provided.
Oversee development and implementation of program treatment interventions and ensure services reflect medical necessity, evidence-based practices, and best-practice guidelines.
Coordinate services with community agencies and stakeholders, participate in admission screening and person-centered planning, and ensure appropriate authorizations, plans, consents, transition planning, and discharge documentation.
Review service records and plans for compliance with state and Medicaid standards and ensure recommendations and essential services are coordinated and implemented.
Involve people served and their families or legal guardians in treatment and service decisions; respect cultural backgrounds and maintain confidentiality and required releases of information.
Ensure crisis documentation, incident reports, notifications, and debriefings are completed within required time frames.
Lead or participate in quality assurance activities, complete corrective action reports, and serve on the Human Rights Committee.
Recruit and screen employees, ensure hiring paperwork and initial orientation are completed, and provide or coordinate pre-service and ongoing staff training.
Coordinate clinical supervision schedules and plans; provide administrative and clinical supervision to staff, therapeutic parents, and facilities through meetings and on-site visits.
Train managers in supervisory skills, hiring, onboarding, and company policies; maintain professionalism and comply with the Employee Code of Conduct.