Program Coordinator - Emergency Medicine

UT MD Anderson Cancer Center•Houston, TX

17h

About The Position

The Program Coordinator supports mission-critical Emergency Medicine departmental functions affecting clinical operations, quality outcomes, patient experience, and revenue cycle performance. In partnership with the Program Manager, Quality Officers, Patient Experience Officer, and Medical Director, the position coordinates the implementation, monitoring, and reporting of quality improvement activities, patient experience programs, physician performance review processes, and billing initiatives. The role supports FPPE and OPPE, quality projects and metrics, clinical quality initiatives, patient experience programs, trend analysis, and departmental reporting. It also reconciles professional charges, resolves billing discrepancies with clinicians, and manages departmental work queues to support accurate charge capture and revenue cycle performance. The coordinator provides direct support for quality and patient experience initiatives, works with clinical teams and providers, and manages related data, tracking, reports, presentations, and compliance activities. Additional responsibilities include purchasing and reimbursement support, travel and meeting coordination, website maintenance, and other administrative projects. The position calls for a proactive, self-starting professional who takes ownership, follows through, communicates proactively, and can manage multiple projects collaboratively with minimal training.

Requirements

Bachelor's degree, or equivalent additional years of experience substituting for the required education on a one-to-one basis.
At least 3 years of related experience, including program/project coordination experience; alternatively, 1 year of required experience with a master's degree.
Ability to take ownership, follow through, communicate proactively, and manage multiple projects in a collaborative team environment.
Ability to quickly step in and manage Quality and Patient Experience initiatives with minimal training.

Nice To Haves

Experience with quality and patient experience initiatives.
Master's degree.

Responsibilities

Support Department Quality Officers in executing strategies and initiatives to improve value-based and quality-driven outcomes.
Collaborate with clinical teams to monitor quality performance indicators using STATTIT and VIZENT reporting tools.
Develop and maintain tracking mechanisms and spreadsheets for departmental quality improvement projects.
Ensure departmental quality improvement projects are registered with the Quality Improvement Assurance Board (QIAB).
Coordinate physician peer review processes, including FPPE and OPPE activities, chart reviews, and performance data collection and analysis.
Support quality improvement initiatives involving processes, systems, procedures, and operational workflows.
Organize reports, presentations, and documentation related to patient safety events, case reviews, corrective actions, and interventions.
Monitor and report Risk Management Education credits, communicate deadlines and opportunities to providers, and support annual compliance.
Develop and implement processes to communicate, track, and maintain updates about CMS training requirements.
Analyze trends and performance data to support continuous quality improvement and departmental goals.
Support the Patient Experience Officer in planning, implementing, and evaluating patient experience initiatives.
Communicate patient experience goals and strategies to faculty and clinical providers.
Assist with patient experience protocols in the Ambulatory Cancer Care Center and Clinical Decision Unit.
Identify educational, service, and training opportunities to enhance patient experience for faculty and clinical providers.
Review patient experience metrics and recommend improvements to outcomes and service delivery.
Support alignment of people, processes, systems, and recognition programs to strengthen patient-centered care.
Monitor, analyze, and report patient experience trends with the Program Manager and Patient Experience Officer.
Develop reports, presentations, and communications supporting departmental patient experience goals.
Reconcile encounter activity with professional billing charges by provider to improve charge capture accuracy and revenue integrity.
Work with clinicians to identify, investigate, and resolve billing, diagnosis, coding, and charge capture discrepancies.
Manage departmental billing work queues and support timely resolution of outstanding charge-related issues.
Partner with Clinical Coding Operations, Compliance, Department leadership, and provider billing champions on coding and charge capture initiatives.
Monitor billing workflows for compliance, accuracy, and operational effectiveness; analyze trends and identify process improvements.
Process requisitions and purchase orders using PeopleSoft reports to evaluate open purchase orders and encumbrances.
Serve as a backup Procard holder and process faculty-related purchases and payments totaling approximately $50,000 annually.
Request, review, reconcile, and allocate monthly Procard expenses to the appropriate chart field strings.
Manage, monitor, and reconcile physician Professional Reimbursement Support balances totaling approximately $350,000 annually, following applicable policies and procedures.
Investigate and resolve purchasing, reimbursement, and account-balance discrepancies in a timely manner.
Coordinate departmental travel, meeting logistics, and related administrative activities.
Support departmental purchasing and operational needs.
Maintain departmental internal and external websites so content remains accurate, current, and accessible.
Perform additional duties, special projects, and administrative support activities as assigned.