EMERGENCY MEDICINE RESIDENCY PROGRAM MANAGER

Carilion Clinic•Roanoke, VA

1d•$49,858 - $74,797•Onsite

About The Position

The Program Manager, Residency provides direction, leadership, and day-to-day management of assigned Graduate Medical Education (GME) residency or fellowship programs in conjunction with the appropriate Program Directors and GME Administration. The role coordinates and problem-solves with administration, support staff, faculty, residents, attending physicians, and others to deliver quality, efficient, and cost-effective accredited medical education services in a large academic medical center. The manager may also supervise administrative support staff. The role oversees program administration, accreditation readiness, regulatory compliance, data management, and program policies. It manages staff recruitment and performance, supports residents with problem-solving, and coordinates educational events and office operations. The manager also handles financial planning and reporting, including budgets, payroll, expenses, Medicare cost report information, and invoices for resident services at affiliated hospitals. The position manages annual resident and fellow recruitment and represents Carilion and its programs throughout the applicant process.

Requirements

Bachelor’s degree in a related field.
Minimum of five years of experience in Medical Education or previous experience coordinating and/or supporting a Medical Education program is preferred.
Knowledge of medical terminology.
Computer knowledge, including the MS Office Suite.
Self-directed and able to function independently.
Detail-oriented.
Effective interpersonal, communication, and teamwork skills.

Nice To Haves

National certification from Training Administrators in Graduate Medical Education (TAGME) is preferred.
Experience in Medical Education or prior coordination and/or support of a Medical Education program.

Responsibilities

Manage day-to-day administration of assigned GME residency or fellowship programs, including resource allocation, problem-solving, staff duties, and office management.
Manage accreditation readiness and oversee regulatory compliance.
Recruit and hire staff, provide performance feedback, manage performance, and support staff development through orientation, continuing education, delegation, and performance appraisals.
Manage program data, including rotation schedules, evaluations, recruitment, orientation, resident onboarding, milestones, committee meetings, and annual program evaluations, using the Residency Management System.
Keep program-specific policies current and aligned with changing accreditation standards.
Apply working knowledge of current visa requirements and verify that international resident applicants are qualified to apply for visas and eligible to work in the United States.
Advise residents and help them resolve concerns such as schedule changes, personal stress referrals, and human resources issues.
Prepare materials for conferences, lectures, and other educational events; organize or delegate meeting-room bookings and preparation.
Direct workflow for administrative paperwork, records, and filing systems for the GME office.
Prepare yearly Medicare cost report information and invoices for resident services at Salem Veterans Administration Hospital and Catawba Hospital.
Participate in strategic planning and financial management at departmental and program levels.
Plan program budgets and manage payroll, supplies, equipment maintenance, capital needs, and other expenses; monitor financial statements and provide variance reports as requested.
Manage annual resident and fellow recruitment, including scheduling faculty, residents, and applicants; communicate with applicants before, during, and after interviews; and ensure required documentation is provided and maintained.