Program Coordinator (Children’s Centers)

Family Services Inc. • Dutchess, Ulster, Orange Counties, NY

2d • $29 - $29 • Onsite

About The Position

The Children’s Center Program Coordinator oversees the Dutchess, Ulster, and Orange County Children’s Centers in Family Court. The Coordinator ensures services comply with local, state, and federal regulations and best practices, and works with the Director of Community Initiatives to maintain high-quality services for families while meeting program goals and outcomes. The role manages program activities, supervises staff, provides professional leadership, and monitors initiatives that support the agency’s mission.

The Coordinator leads the Children’s Center teams, supports hiring and onboarding, sets performance expectations, and conducts performance reviews. The role coordinates staff training and professional development; maintains program records and quality assurance; supports reporting, data management, certifications, reimbursement, funding, and budget responsibilities; and contributes to program development and grant writing. The Coordinator also works with community partners, organizes Advisory Committee meetings, and conducts outreach and presentations.

The position is full-time, non-exempt, and scheduled for 35 hours per week, Monday through Friday, 9 a.m. to 5 p.m. The Coordinator is expected to work at each of the three Centers at least one day per week and may provide childcare coverage when Center teaching staff are absent. Most work is at the Dutchess County Family Court Children’s Center, with occasional work at other program sites, in the community, and at offsite meetings and events. The work involves children and families who may be under stress or dealing with difficult situations.

Requirements

• Bachelor’s degree in early childcare/childhood education, social work, human services, or a related field, with coursework in child development; an associate’s degree with five years of related experience may be considered instead.
• At least three years of experience working with children.
• At least one year of supervisory experience.
• Knowledge of state and federal laws, regulations, and best practices related to childcare and child welfare.
• Reliable vehicle and valid New York State driver’s license.
• Commitment to cultural responsiveness and trauma-informed practices.
• Skills in working with children, including creativity, behavioral management, patience, empathy, enthusiasm, and adaptability.
• Strong leadership, supervision, and management skills.
• Ability to build and maintain positive relationships with program and administrative staff at all levels.
• Excellent written and verbal communication, interpersonal, group facilitation, and presentation skills.
• Computer literacy.
• Strong organizational and time-management skills.
• Self-starting and team-oriented approach.
• Ability to develop a working understanding of budgets for each Center.
• Ability to hold oneself and staff accountable for deliverables.
• Innovative, solution-oriented thinking.
• Sound judgment and problem-solving skills.
• Ability to work in a fast-paced, high-stress environment while maintaining compassion, empathy, and commitment.
• Authorization to work in the United States without work sponsorship.

Responsibilities

• Oversee the Dutchess, Ulster, and Orange County Children’s Centers and ensure program services comply with applicable laws, regulations, best practices, and contractual requirements.
• Provide direct supervision to the Lead Teachers at all three Centers and indirect oversight of Assistant Teachers, substitutes, interns, and volunteers.
• Lead hiring and onboarding, set staff performance expectations, and conduct performance reviews.
• Develop and implement program goals, policies, and procedures aligned with agency, departmental, and contractual objectives.
• Educate staff about agency and courthouse policies and ensure adherence.
• Provide childcare coverage when needed due to Lead Teacher or Assistant Teacher absences and assist Lead Teachers in coordinating coverage.
• Collaborate with community partners to connect families and children with resources and keep local service information current.
• Create monthly Center newsletters for families with local resources and educational information.
• Ensure caregivers are offered client satisfaction surveys; analyze survey data and use it for quality improvement and reporting.
• Maintain accurate and timely records and documentation for the Coordinator and staff in compliance with applicable requirements.
• Assist the Director with records, reports, data management, certifications, reimbursements, and funding requirements.
• Work with the Director on program development, new initiatives, and grant writing related to assigned programs and agency initiatives.
• Assist with budget management alongside the Director and fiscal department; attend monthly budget meetings prepared to discuss expenses and anticipated needs.
• Support staff professional development and ensure staff have required training and resources to serve families.
• Meet regularly with the Director to report program status, identify issues, propose solutions, and recommend policy or program initiatives.
• Maintain quality assurance procedures and review internal documents, client case notes, service quality, surveys, and outcomes.
• Work at each Center at least one day per week to provide staff training, ensure program quality and compliance, and build relationships with courthouse partners.
• Represent the agency and maintain relationships with organizations, community groups, regulatory bodies, stakeholders, and partners to advocate for children and families.
• Organize and facilitate Advisory Committee meetings for each Center, prepare statistics, draft minutes, and gather feedback about service delivery and contractual obligations.
• Participate in community outreach, deliver presentations, and share information about programs with the public and partners.
• Perform other duties as assigned.

Benefits

• Medical, dental, and vision coverage.
• 403(b) retirement plan with employer match up to 5%.
• Paid vacation, holidays, sick time, and personal time: two weeks of vacation to start, 13 paid holidays per year, 12 sick days per year, and four personal days per year; time accrues based on hours worked.
• Employee assistance program (EAP).
• Compassionate Leave Program through which employees can donate or receive unused time off.
• Group term life and long-term disability insurance.
• Supplemental life insurance and accidental death and dismemberment coverage.
• Supplemental insurance through Aflac.
• Pet insurance.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager