Program Coordinator

Hope The Mission • Chatsworth, CA

4d

About The Position

Hope the Mission’s mission is to prevent, reduce, and eliminate poverty, hunger, and homelessness by offering immediate assistance and long-term solutions. The Program Coordinator provides the administrative, operational, and data coordination support that enables assigned interim housing sites to function in alignment with agency policies, funder requirements, and contract standards. Reporting to the Program Manager or Assistant Program Manager, the role tracks documentation, monitors compliance tasks, maintains participant records in HMIS, reviews shift reports, follows up on incidents, and keeps operational details organized and ready for audits and monitoring visits. This is a non-supervisory role focused on coordination, quality control, and follow-through.

The position supports data, documentation, and compliance; site operations and maintenance coordination; staff support and onboarding; participant engagement and crisis referrals; and general program projects and communications. It requires accurate recordkeeping, coordination across shifts and teams, and attention to the operational and relational aspects of interim housing services. The position is contingent upon funding availability and contract requirements. Varied shifts, including evenings, weekends, and operational coverage, may be required; the posting identifies the shift as Swing Shift.

Requirements

• At least two years of experience in program coordination, staff support, or a related role in homeless services or social services.
• Pass pre-employment and ongoing drug and alcohol screenings.
• Pass a background check as required by the worksite.
• Provide proof of legal authorization to work in the United States.
• Comply with HTM policies, including safety, confidentiality, conduct, and HIPAA standards.
• Maintain accurate records and documentation across multiple systems and follow up on missing, late, or incomplete items.
• Proficiency in Microsoft Office Suite.
• Clear written and verbal communication skills.
• Ability to coordinate across shifts, teams, and departments to maintain operational continuity.
• Ability to use de-escalation and conflict resolution techniques with participants.
• Ability to provide crisis referrals and warm handoffs for urgent needs, including domestic violence, human trafficking, and sexual assault.
• Ability to work effectively in a fast-paced, team-oriented environment with shifting priorities.
• Ability to lift up to 25 pounds; stand, bend, squat, kneel, twist, push, and pull intermittently or continuously; perform sustained visual and clerical tasks; move quickly between locations and climb stairs as needed.
• Ability to drive vehicles in and around Los Angeles County.
• Availability for varied shifts, including evenings, weekends, and coverage as operationally required.

Nice To Haves

• Experience working in homeless services.
• Knowledge of homeless populations, government assistance programs, housing placements, and case management procedures.
• Knowledge of contract compliance requirements in a funded program setting.
• Familiarity with Housing First, Harm Reduction, and Trauma-Informed Care frameworks.
• Familiarity with HMIS and data entry in program management systems.
• Experience with CHAMP.
• Bilingual skills.

Responsibilities

• Maintain accurate and current participant records in HMIS and other agency-approved data systems.
• Track required program documents, including Daily Activity Reports, wellness check logs, incident reports, and case management documentation.
• Review documentation for completeness and accuracy and follow up on missing or late items.
• Submit and follow up on incident reports according to agency protocols.
• Review shift reports and monitor staff documentation compliance.
• Maintain participant files, rosters, logs, and trackers according to program and funder requirements.
• Prepare for audits, monitoring visits, and internal reviews by gathering and organizing requested documentation.
• Review records, logs, and data against funder requirements to support program and contract compliance.
• Monitor the medication cabinet and review medication records.
• Track inventory and submit facility maintenance, IT, and supply requests with Program Manager approval.
• Inspect bathrooms, shelter rooms, and site surroundings for clean, sanitary, and safe conditions; report maintenance and repair needs promptly.
• Help train janitorial and hygiene staff on site and bathroom maintenance protocols.
• Coordinate communications across shifts, departments, and program leadership about operational needs and follow-up items.
• Provide on-site support during high-volume or high-need operational periods.
• Collaborate with outsourced security staff to maintain safety for participants, staff, volunteers, and visitors; train staff to use security and surveillance systems.
• Provide direction and training to shelter support staff, including Client Service Monitors and Case Managers, in collaboration with program leadership.
• Maintain staff timesheets and daily activity reports as directed.
• Coordinate onboarding training schedules, track credentials, and organize required documentation.
• Schedule meetings, case conferences, and staff training sessions as directed.
• Provide staff coverage as needed, including substituting as a Client Service Monitor during absences.
• Provide leadership with feedback on service delivery, program enhancements, and operational modifications.
• Assist with participant issues, including conflict and complaint resolution, using de-escalation and mediation techniques.
• Provide emergency service referrals and warm handoffs for domestic violence, human trafficking, sexual assault, and other crisis needs as appropriate.
• Ensure Housing First, Harm Reduction, and Trauma-Informed Care principles are implemented in participant interactions.
• Support participant engagement activities, orientations, program communications, and case management services as assigned.
• Build and maintain positive working relationships with community partners, including mental health programs, law enforcement, neighborhood councils, and service providers.
• Assist leadership with special projects, reports, and data pulls; attend required meetings, conferences, workshops, and community meetings.
• Coordinate external partners, service providers, and volunteers as directed.
• Follow organizational policies and promptly report unsafe situations, systems, or processes to supervisors.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed