Program Coordinator, COHE

University of Washington•Seattle, WA

11d

About The Position

The Program Coordinator, COHE, leads and provides expert guidance to Health Services Coordinators (HSCs) on workers’ compensation claims, care coordination, and return-to-work processes. The role screens claims to identify those that would benefit from health services coordination, tracks claims receiving HSC services, and uses internal EHR systems, Labor & Industries databases, and claim-management systems to access and manage claim information. The coordinator serves as a liaison among injured workers, healthcare providers, employers, claim managers, vocational counselors, and other stakeholders. The position coordinates care across primary care, specialty services, and community resources, and facilitates Stay at Work and Return-to-Work strategies. It also mentors and supports HSC staff and clinical partners, collaborates with Labor & Industries and external organizations to support compliance and effective claim management, and leads quality and process improvement initiatives. The coordinator maintains documentation and tracking systems, monitors outcomes, and identifies opportunities for continuous improvement. This is a regular, 100% FTE position scheduled for 40 hours per week, Monday through Friday, 8:00 a.m. to 4:30 p.m. The pay range is $23.41 to $33.47 per hour. The position is represented by SEIU Local 925 Nonsupervisory.

Requirements

High school graduation or equivalent.
Two years of experience in the program specialty.
Equivalent education and/or experience may substitute for minimum qualifications, except where legal requirements such as a license, certification, or registration apply.

Responsibilities

Lead and provide expert guidance to Health Services Coordinators on workers’ compensation claims, care coordination, and return-to-work processes.
Screen workers’ compensation claims and identify those that would benefit from health services coordination, using internal EHR systems and L&I databases.
Track claims receiving HSC services and identify claims that need further HSC services.
Access L&I claim files through the Claim and Account Center or a centralized COHE information tracking or management system.
Serve as a liaison among injured workers, healthcare providers, employers, claim managers, vocational counselors, and other stakeholders.
Coordinate patient care across primary care, specialty services, and community resources to support positive health and claim outcomes.
Facilitate Stay at Work and Return-to-Work strategies through communication and collaboration with patients, employers, and care teams.
Mentor, train, and support HSC staff and clinical partners on workers’ compensation programs, policies, and best practices.
Collaborate with Labor & Industries, employers, and external agencies to support program compliance and effective claim management.
Lead quality improvement and process improvement initiatives to enhance care coordination, operational efficiency, and program performance.
Maintain documentation, case notes, reports, and tracking systems; monitor outcomes and identify opportunities for continuous improvement.