Program Coordinator, COHE
About The Position
Harborview Medical Center’s Center of Occupational Health and Education (COHE) is hiring a Program Coordinator to lead and provide expert guidance to Health Services Coordinators (HSCs) on workers’ compensation claims, care coordination, and return-to-work processes. The coordinator screens claims for potential HSC services, tracks claims and service needs, and accesses claim information through Labor & Industries (L&I) systems and databases. The role serves as a liaison among injured workers, healthcare providers, employers, claim managers, vocational counselors, and other stakeholders. It coordinates care across primary care, specialty services, and community resources; supports Stay at Work and Return-to-Work strategies; and mentors and trains HSC staff and clinical partners. The Program Coordinator also collaborates with L&I, employers, and external agencies to support compliance and effective claim management, leads quality and process improvement initiatives, and maintains documentation and tracking systems while monitoring outcomes. The position is 40 hours per week, Monday through Friday, 8:00 a.m. to 4:30 p.m., on the day shift. It is a regular, 100% FTE position. The pay range is $23.41 to $33.47 per hour. Harborview Medical Center is owned by King County and operated by UW Medicine. UW Medicine describes its workforce as nearly 29,000 healthcare professionals, researchers, and educators.
Requirements
- High school graduation or equivalent and two years of experience in the program specialty.
- Equivalent education and/or experience may substitute for minimum qualifications, except where legal requirements such as a license, certification, or registration apply.
Responsibilities
- Lead and provide expert guidance to Health Services Coordinators on workers’ compensation claims, care coordination, and return-to-work processes.
- Screen workers’ compensation claims and identify claims that may benefit from health services coordination, using internal EHR systems and L&I databases.
- Track claims receiving HSC services and identify claims needing further HSC services.
- Access L&I claim files through the Claim and Account Center (CAC) or a centralized COHE information tracking or management system.
- Serve as a liaison among injured workers, healthcare providers, employers, claim managers, vocational counselors, and other stakeholders.
- Coordinate patient care across primary care, specialty services, and community resources to support positive health and claim outcomes.
- Facilitate Stay at Work and Return-to-Work strategies through proactive communication and collaboration with patients, employers, and care teams.
- Mentor, train, and support HSC staff and clinical partners on workers’ compensation programs, policies, and best practices.
- Collaborate with Labor & Industries, employers, and external agencies to ensure program compliance and effective claim management.
- Lead quality improvement and process improvement initiatives to enhance care coordination, operational efficiency, and program performance.
- Maintain accurate documentation, case notes, reports, and tracking systems; monitor outcomes and identify opportunities for continuous improvement.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
