Program Coordinator

Cardinal McCloskey Community Services • Town of Mount Pleasant, NY

3d

About The Position

Cardinal McCloskey Community Services (CMCS) is seeking an experienced Program Coordinator to provide leadership and oversight for residential programs serving individuals with intellectual and developmental disabilities. The role focuses on person-centered services, staff development, regulatory compliance, quality care, and strong program operations. The Program Coordinator supports meaningful outcomes for residents by promoting independence, dignity, community inclusion, and personal growth.

Requirements

• Bachelor's degree.
• At least five years of supervisory experience within OPWDD and/or OCFS residential programs.
• Strong knowledge of OPWDD regulations, standards, and best practices for individuals with intellectual and developmental disabilities.
• Demonstrated leadership, management, and team-building experience.
• Excellent organizational, analytical, and problem-solving skills.
• Proficiency in Microsoft Office applications, including Excel and PowerPoint.
• Experience with electronic health records and documentation systems.
• Exceptional written and verbal communication skills.
• Ability to work a flexible schedule and travel to multiple program locations as needed.
• Ability to safely intervene in emergency situations to ensure the well-being of residents and staff.

Nice To Haves

• Training or experience in Applied Behavior Analysis (ABA).
• Experience conducting investigations and incident reviews in accordance with OPWDD guidelines.
• Familiarity with quality assurance and performance improvement processes.

Responsibilities

• Direct and oversee daily operations of residential programs, ensuring effective service delivery and regulatory compliance.
• Supervise, guide, and support Residence Managers and program staff.
• Participate in intake, screening, admission, and discharge processes for individuals entering residential services.
• Promote person-centered planning and ensure implementation of individualized supports, Life Plans, and related service documentation.
• Conduct quality assurance activities, including program observations, record reviews, audits, and outcome tracking.
• Collaborate with clinicians, care managers, families, and community partners to meet individuals' needs.
• Monitor programming to ensure services promote independence, community inclusion, dignity, and personal achievement.
• Assist with recruiting, interviewing, evaluating, and developing residential staff.
• Facilitate staff training and identify ongoing professional development opportunities.
• Generate reports and analyze data to improve program outcomes, compliance, and operational efficiency.
• Respond to crises, provide on-call support, and assist with incident reviews and investigations as assigned.
• Advocate for residents and employees while fostering a positive, supportive work environment.
• Build community partnerships to expand opportunities and resources for individuals receiving services.
• Ensure compliance with agency policies, OPWDD regulations, and applicable federal, state, and local requirements.

Benefits

• Competitive benefits package.
• Medical, dental, and vision insurance.
• 403(b) retirement savings plan.
• Generous paid time off.
• Professional growth and development opportunities.
• Supportive and collaborative work environment.
• Opportunity to make a meaningful difference every day.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager