Program Coordinator- NYC SBS APEX Accelerator/MWBE Vendor Services
About The Position
The NYC SBS APEX Accelerator / M/WBE Vendor Services Unit within the Division of Economic & Financial Opportunity (DEFO) offers free assistance to small businesses in New York City looking to sell their goods or services to the government. This assistance is provided through one-on-one counseling, workshops, and trainings focused on becoming a government contractor, identifying contract opportunities, and competing effectively on government contracts. The department is seeking an APEX Accelerator / M/WBE Vendor Services Program Coordinator to support the delivery of these services, helping businesses succeed in selling to the government. The role involves supporting procurement and business technical assistance, organizing and leading educational workshops, documenting success stories, and collecting program performance data. The Program Coordinator will work closely with the Executive Director of the NYC SBS APEX Accelerator to ensure programmatic goals are accurately documented and will report directly to this Executive Director.
Requirements
- High school graduation or equivalent and three years of experience in community work or community centered activities in an area related to duties described above
- Education and/or experience which is equivalent to the above
Responsibilities
- Assisting the Unit’s Executive Director and Program staff with support for all programs and initiatives including CRM data entry, compiling reporting data, coordinating success stories, preparation of presentation materials, and other unit tasks as needed
- Manage Unit telephone hotline and Outlook mailboxes to ensure intake of requests for assistance from program participants in a timely fashion
- Pre- and post-workshop coordination including Eventbrite and Zoom check in and MS Dynamics CRM data reconciliation
- Liaise with DEFO Teams including M/WBE Certification, Division of Labor Services, Strategy and Analytics, to resolve issues that are vendor initiated
- Supporting the collection and maintenance of program-related online and hard copy content including workshop and marketing collateral in Shared Drive
- Maintaining standard operating procedures (SOPs) documentation library for Unit programs
- Coordinating receipt of program metrics and performance reports from program managers and contractors
- Administering program-related surveys following events
- Assist with maintaining assessment tools, performance reports and surveys for programs
- Provide input and observations regarding program delivery to improve delivery of service by the unit
- Collect and maintain success story documents by electronically organizing success stories from M/WBEs who have won contracts because of the support of the unit
- Event support for unit events including workshops, Small Business Expo, Procurement Fair, Borough Forums, graduations and other related marketing efforts and special projects as assigned
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
