Program Services Coordinator

The Salvation Army Canada and Bermuda Territory•Newmarket, ON

7d•CA$58,531 - CA$87,818•Onsite

About The Position

The Program Services Coordinator is responsible for supervising, supporting, and coordinating all aspects of Program Services Caseworkers. They advocate for individuals in need of services and assist in developing a strong, positive, and supportive community. The focus of the work is to strengthen communication, boundaries, safety, and trust to help individuals take steps toward obtaining and maintaining housing.

Requirements

Minimum college diploma in social services
Minimum of two years of experience supervising staff
Two to three years of experience working with homelessness.
Experience with supervision in a unionized environment, ability to develop respectful working relationship with unions
Must have thorough knowledge and understanding, Mental Health and Addictions issues.
Strong computer skills in Microsoft Office and Office 365
Thorough knowledge and a commitment to anti-racism, anti-oppression, and equity
Attention to detail, problem solving and analytical skills.
Demonstrated skill in leadership
Able to work in a fast-paced environment with conflicting priorities.
Strong sense of integrity and confidentiality with professional ethics and a balanced sense of fairness and flexibility.
Must have good interpersonal/time management skills.
A valid first aid and CPR certificate
Ability to undergo applicable screening and background checks successfully that are satisfactory to The Salvation Army, in its sole discretion (i.e., The Salvation Army Abuse Registry) and provide an original copy of a vulnerable sector check search.

Nice To Haves

Preferred Bachelor of Social Work
Knowledge of community resources in York Region considered an asset.
Valid Driver’s License would be an asset.

Responsibilities

Provide day to day leadership, mentoring, and support to program staff, ensuring success in their roles.
HIFIS management – verification of daily data entry in system and case management notes are approved and accurate.
Ensure the Program Services Director is kept informed of all incidents, observations and infractions occurring, and that the information is properly documented and passed on to the appropriate staff.
Work with Program Services Director to lead the centralization of standardization of the intake and referral process.
Oversee the teams’ assessments for individuals who fit the Program criteria, assigning staff to clients while balancing caseload and client complexity.
Work with team to develop procedures to reflect current policies, manuals, and standards.
Supportive role with crisis intervention and dispute resolution to ensure the safety of residents, outreach clients, and staff.
Participate in the development, planning and coordination of all program activities.
Coach and mentor all staff in their roles, education requirements, and retraining when required.
Onboard all Program Services Caseworkers and Relief Program Services Caseworkers.
Review all Salvation Army operational policies, procedures, standards of excellence and regional core standards and ensure compliance of team members.
Review York Regional Operations Manuals pertaining to YHSS site location and ensuring compliance.
Training and maintenance of all documentation for clients HIFIS training for all Program Services Caseworkers and Relief Program Services Caseworkers
Ensure all team members are supported and trained.
Prepare and maintain bi-weekly scheduling of all teams.
Maintenance of relief employee lists Lead or participate in meetings, coaching, or discipline matters for team members with support from leadership
Participation in the on-call schedule
Responsible to ensure adequate staffing for vacation and sick absences, coverage may be provided by Coordinator in emergencies
Review and approve bi-weekly payroll hours for all Program Services Caseworkers and Relief Program Services Caseworkers
Attendance verification
Assist the Program Services Director with the development, implementation and analysis of shelter program outcomes measures and data collection process.
Develop and maintain documentation for the program
Ensure the smooth operation of the facility, complete in-depth reports for critical incidents; prepare resident files for discharge.
Ensure that all computer records, reports, logbook entries, intake forms and other administrative tasks are done accurately and consistently as per the personal information protection and electronic documents act.
Provide oversight to the gathering and collation of data for the Ontario Government (HIFIS) and The Salvation Army (SAMIS) monthly statistics and any other requirements.
Ensure the proper maintenance and use of a computerized office system and proper record keeping of the same in accordance with the Territorial Computer Usage Policy
Participation in various committees and groups
Gift Cards- tracking and maintain accurate records.
Assist Program Services Director with budgetary requirements.