Program Coordinator- NYC SBS APEX Accelerator/MWBE Vendor Services
About The Position
The Department of Small Business Services (SBS) helps unlock economic potential and create economic security for all New Yorkers by connecting New Yorkers to good jobs, creating stronger businesses, and building a fairer economy in neighborhoods across the five boroughs. The Division of Economic & Financial Opportunity (DEFO) is responsible for encouraging a competitive and diverse New York City business environment by promoting the growth and success of minority-owned, women-owned, and other small businesses looking to grow through government contracting. The NYC SBS APEX Accelerator / M/WBE Vendor Services Unit within DEFO offers free assistance to small businesses in New York City who are looking to sell their goods or services to the government. Guidance is offered through one-on-one counseling, workshops, and trainings on how to become a government contractor, finding the right contract opportunities, and competing and performing on government contracts. SBS is seeking an APEX Accelerator / M/WBE Vendor Services Program Coordinator to assist us in delivering services designed to help businesses successfully sell their goods and/or services to the government. Responsibilities include supporting the team efforts in providing procurement and business technical assistance, organizing and leading educational workshops, tracking success stories, and collecting program performance data. The APEX Accelerator / M/WBE Vendor Services Program Coordinator works closely with the Executive Director of the NYC SBS APEX Accelerator to ensure the accurate documentation of programmatic goals.
Requirements
- High school graduation or equivalent and three years of experience in community work or community centered activities in an area related to duties described above
- Education and/or experience which is equivalent to the above
Responsibilities
- Assisting the Unit’s Executive Director and Program staff with support for all programs and initiatives including CRM data entry, compiling reporting data, coordinating success stories, preparation of presentation materials, and other unit tasks as needed
- Manage Unit telephone hotline and Outlook mailboxes to ensure intake of requests for assistance from program participants in a timely fashion
- Pre- and post-workshop coordination including Eventbrite and Zoom check in and MS Dynamics CRM data reconciliation
- Liaise with DEFO Teams including M/WBE Certification, Division of Labor Services, Strategy and Analytics, to resolve issues that are vendor initiated
- Supporting the collection and maintenance of program-related online and hard copy content including workshop and marketing collateral in Shared Drive
- Maintaining standard operating procedures (SOPs) documentation library for Unit programs
- Coordinating receipt of program metrics and performance reports from program managers and contractors
- Administering program-related surveys following events
- Assist with maintaining assessment tools, performance reports and surveys for programs
- Provide input and observations regarding program delivery to improve delivery of service by the unit
- Collect and maintain success story documents by electronically organizing success stories from M/WBEs who have won contracts because of the support of the unit
- Event support for unit events including workshops, Small Business Expo, Procurement Fair, Borough Forums, graduations and other related marketing efforts and special projects as assigned
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
