Program Coordinator

ERC Pathlight•Northbrook, IL

About The Position

The Program Coordinator (PC I, PC II, or PC III) provides direct care, supervision, and support to inpatient, residential, and partial hospitalization patients. The role helps maintain structure and boundaries, provides bathroom and milieu support, contributes to therapeutic programming and documentation, and supports patients with dietary needs during meals and snacks. The coordinator may be assigned to any local ERC Pathlight site, must comply with applicable certification and regulatory requirements, and needs a flexible schedule to meet staffing needs. Weekend, holiday, and on-call availability may be required. The position includes managing the milieu, facilitating groups, supporting meals, completing documentation, transporting patients as needed, and providing other facility and administrative support. Duties may vary by location and program.

Requirements

Program Coordinator I: High school diploma or GED.
Program Coordinator II: High school diploma or GED and at least one year of direct patient care experience.
Program Coordinator III: Bachelor’s degree in behavioral health or a related field and at least six months of experience in a behavioral health or related field.
Valid driver’s license with a safe driving record is required at locations operating company vehicles or requiring driving on behalf of the company.
Washington teammates must hold a state credential, which may be pending at the time of hire.
ServSafe certification may be required depending on state and local licensing regulations.
Must comply with certification and regulatory requirements applicable to each practice location.
Must be available to work weekends and holidays as required, maintain a flexible schedule, and be available for on-call shifts based on business needs and applicable labor laws.

Nice To Haves

Mental Health/Psych Tech or CNA certification is preferred.

Responsibilities

Maintain daily program structure by following the program schedule.
Complete observation rounds and safety checks as ordered by a physician.
Support patients with de-escalation and coping skills according to treatment plans.
Conduct room and luggage searches.
Take patients on fresh-air breaks and mindful-movement exposures.
Provide ongoing bathroom monitoring.
Take patient vital signs, weights, and urine specific gravity measurements as applicable to the location and program.
Participate in group facilitation and complete required EHR documentation for group facilitation.
Support group outings.
Participate in meals and snacks with patients as needed and provide meal coaching and skills support according to the treatment team at eating-disorder treatment locations.
Provide administrative support around mealtimes as needed and ensure adherence to the allergy-safety system.
Complete required documentation, including records of patient observations, meals, and events during the shift.
Transport patients to medical appointments as needed.
Support transportation needs such as outings, grocery shopping, and other facility needs.
Provide additional food procurement support, potentially once per week.
Distribute mail and packages daily.
Work at local ERC Pathlight sites as assigned and maintain availability for weekends, holidays, and on-call shifts as required.