Program Coordinator

Eihab Human Services•Springfield Gardens, NY

12d

About The Position

The Program Coordinator oversees the operations and services of a Group Day Support Program for people with intellectual and/or mental health disabilities. The role ensures services are delivered in accordance with state and federal regulations, agency policies and procedures, and the agency’s mission. It supports participants in achieving goals and valued outcomes, developing skills, and building independence and self-help abilities in a safe, supportive, and therapeutic environment. The Program Coordinator plans, trains, supervises, and coordinates staff and services, and supports the Assistant Director in operating the program and supervising workforce performance. The position maintains and updates Developmental Disabilities program systems, including quality assurance, training, and billing systems, and ensures they are organized, efficient, and used appropriately. The coordinator also oversees program compliance, documentation, participant safety and care, facility operations, and coordination with families, support coordinators, community partners, and interdisciplinary teams.

Requirements

Associate degree in a human services-related field or equivalent credits, plus six years of work experience serving the intellectually and developmentally disabled population in OPWDD, including at least three years in a supervisory role; or a high school diploma/GED, plus ten years of such experience, including at least five years in a supervisory role.
Experience handling confidential information with the strictest discretion.
Ability to multitask, analyze problems, and determine corrective measures.
Self-starter with initiative and a goal-oriented approach; able to work independently in an organized manner and contribute effectively as part of a team in a fast-paced environment.
Ability to collaborate effectively with others and prioritize, manage, and complete tasks and projects under tight deadlines.
Successful completion of agency- and supervisor-assigned training, which may include SCIP, AMAP, and CPR/First Aid certifications; familiarity with OPWDD regulations.
Valid, unrestricted New York State driver’s license in accordance with agency standards.
Professional and ethical interaction with participants and staff; ability to understand and implement service plans and complete required documentation clearly, legibly, and on time.
Passion and desire to work with people with intellectual disabilities and other physical or mental disabilities.
Knowledge of basic human physical and psychological needs, basic health and safety precautions, simple nursing care, first aid, behavior management, and personal and environmental hygiene.
Ability to write objective, professional progress and behavior reports; use computers and other electronic equipment; interact with participants, community members, and treatment team members; and read and understand technical training manuals.
Ability to follow written and oral instructions, learn basic operation and maintenance of adaptive equipment, and be supportive, patient, and a team player.
Ability to observe, record, and report participants’ behavior, attitude, and physical condition.
Ability to be on call and work extended day-to-day hours.
Ability to prioritize conflicting deadlines and approach tasks in an organized, detail-oriented, proactive manner.

Nice To Haves

Bachelor’s degree in a human services-related field, with five years of work experience serving the intellectually and developmentally disabled population in OPWDD and at least two years in a supervisory role.

Responsibilities

Supervise and manage day-to-day Day Program operations, including planning and coordinating the work of Site Supervisors, while supporting the organization’s mission, vision, and values.
Ensure program goals are met for participant and family satisfaction, safety, service quality, and staff performance.
Prepare and submit required reports, incident reports, corrective actions, statistics, and quality assurance documentation in accordance with agency policies, Corporate Compliance, and HIPAA requirements.
Conduct compliance reviews, review records and incidents, identify risks, and develop corrective plans and systems that support participant health and safety.
Serve as a primary contact for Support Coordinators, families, individuals, and other parties regarding programming, tours, trial referrals, admissions, and program recommendations.
Communicate with Support Coordinators, family members, and community partners, and oversee Person-Centered Plans and timely Person-Centered Reviews.
Track and ensure completion of staff program-specific training and certifications; maintain assigned staff training records, orient new hires, and train staff to implement individual care plans.
Oversee facility condition through daily walk-throughs, safety checks, identification of hazards and needed supplies, and coordination and follow-up of maintenance and repairs.
Coordinate participant admissions and discharges with intake, program staff, families, and agency representatives.
Ensure payroll is completed for direct reports and monitor management to ensure payroll completion for their respective workforces.
Assign staff to tasks, groups, and activities according to operational procedures.
Ensure program vehicles are maintained and staff follow driving procedures, including completion of travel logs.
Conduct arrival and departure observations, ensure safeguards and schedules are followed, maintain staffing in accordance with regulatory ratios, and oversee safe and organized route schedules.
Observe programming and mealtimes to ensure participant safeguards and protective oversight plans are followed.
Review food requisitions, maintain inventory, and ensure menu items accommodate participants’ diet restrictions and prescribed diets.
Use professional and empathetic interpersonal skills when counseling, supporting, or negotiating with families, staff, and outside agencies about sensitive issues.
Monitor activities inside and outside the Day Support program for compliance with regulations and agency and program policies; ensure compliance through training and observation.
Directly supervise staff and management support staff in planning and coordinating services that develop participants’ life skills, independence, social and community participation, appropriate behaviors, and health and safety skills.
Evaluate Group Leaders and Direct Support Professionals, provide training, promote team building and productive working relationships, and support understanding and application of Direct Support Professional Core Competencies.
Assess, review, and maintain participant records to ensure accuracy, compliance, and quality services.
Conduct staff meetings as needed, communicate relevant agency information, support team productivity, and allocate resources and staff.
Attend required meetings, staff development and training programs, service meetings, and agency-wide management meetings.
Establish procedures for integrating special services into the Day Habilitation program and collaborate with team supervisors and others on facility-related issues.
Schedule and monitor fire and emergency evacuation drills, track participant progress with safety procedures, and maintain required records and documentation.
Collaborate with the Interdisciplinary Team, review its summaries, reports, and recommendations, and ensure continuity of care, implementation, and follow-up.
Maintain compliant Stipend Records and Agreements and ensure stipend request procedures are followed.
Coordinate with Client Coordinators and Program Management Staff to maintain and update participant day plans, develop goals, monitor progress and safety, document outcomes, and communicate relevant information and recommendations to the Interdisciplinary Team and departments.
Cover leadership duties when a role is vacant or its incumbent is on leave.
Perform other duties as assigned.