Program Coordinator, FAD

National Center for Missing & Exploited Children•Alexandria, VA

135d

About The Position

The Program Coordinator is responsible for assisting with the coordination and management of NCMEC’s Family Advocacy Division consultant engagement network. The role helps ensure consultants are effectively engaged and utilized in projects and initiatives, supporting onboarding, invoice management, data analytics, pre- and post-travel activities, and consultant-led projects. The coordinator also helps locate clinicians and service organizations skilled in survivor advocacy and mental health interventions. The position works under the supervision of the FAD Senior Program Manager and has no supervisory responsibilities. It involves regular contact with victims and survivors, families, mental health providers, consultants, and other professionals, requiring courtesy, discretion, sound judgment, and careful handling of highly sensitive information. The schedule is Monday through Friday, 9:00 a.m. to 5:30 p.m. (37.5 hours over five days), with evening and weekend availability as needed. Travel may be required for up to 15% of duties to support consultant engagement efforts.

Requirements

Bachelor’s degree in human services, criminal justice, or psychology; commensurate five-year professional experience may be accepted in lieu of a degree.
Two to five years of relevant experience serving crime victim populations, with sensitivity to their cultural and emotional needs.
Prior administrative support experience.
Experience with technology and database software programs.
Experience with program metrics, data collection, and reporting.
Excellent written and verbal communication, interpersonal, and organizational skills.
Ability to collect program metric data and develop materials for internal and external audiences.
Understanding of mental health and trauma-informed best practices.
Ability to work with difficult or disturbing case situations and effectively use self-care strategies.
Ability to work with individuals in crisis and protect the integrity and confidentiality of highly sensitive material and information.
Ability to prioritize workload, multitask, meet deadlines, and thrive in a fast-paced environment.
Proficiency with MS Office Suite or an equivalent office suite, including database and spreadsheet applications.
Adaptability, flexibility, and ability to work as part of a team or independently.

Nice To Haves

Previous experience with Salesforce and Asana.

Responsibilities

Provide, arrange, coordinate, and oversee logistical support for consultant-led projects, including virtual and in-person activities.
Support consultant development by creating, reviewing, and editing presentations, newsletters, materials, and other communications.
Maintain accurate consultant onboarding records and documentation of projects, progress, deliverables, activities, and timelines.
Maintain ongoing communication and relationships with consultants.
Use organizational project management software to carry out onboarding processes, including pre-briefings and meetings, and to standardize program procedures, guidelines, and communication tools.
Lead or assist with consultant activities and processes from project inception through completion, including securing travel accommodations when necessary.
Document case and consultant activity in relevant databases or software in accordance with established procedures.
Support invoicing and contract needs for consultant-led projects.
Support Salesforce improvements.
Locate, evaluate, and liaise with mental health providers and organizations to increase NCMEC collaboration.
Be available outside normal business hours to accommodate consultant or case needs.
Maintain positive working relationships with lived-experience and professional consultants connected to NCMEC.
Perform special projects and other duties assigned by leadership and team members to support Division initiatives.
Promote NCMEC’s mission, maintain a professional image, and communicate courteously and professionally with coworkers, management, law enforcement officials, and consultants.
Follow applicable regulations, policies, work procedures, and instructions, and respond promptly to telephone calls and correspondence.
Effectively present or conduct tours on NCMEC and FAD services for internal and external audiences.