Program Coordinator

World Learning•Brattleboro, VT

2d•$49,000 - $55,000•Hybrid

About The Position

The Virtual Program Coordinator, Youth Exchange manages the day-to-day operation of virtual programming platforms used by the Youth Exchange team, including STEM Catalyst and virtual components of U.S. Department of State-funded exchange programs. Working closely with the Program Officer, STEM Catalyst, the coordinator supports delivery of the STEM Catalyst virtual exchange and serves as the team’s platform expert. Responsibilities include setting up program spaces, managing users, troubleshooting technical issues, extracting participation data for reporting, and helping program teams create virtual pre-departure, follow-on, and alumni content for Youth Ambassadors and Iraqi Young Leaders Exchange Program (IYLEP) participants. The programs and countries in the portfolio may change based on funding and U.S. Government priorities. The position is part of World Learning’s Global Programs unit, which designs, implements, monitors, and evaluates global exchange and education programs. The unit works with donors, including the U.S. Department of State, to achieve immediate impact and sustainable outcomes, and prioritizes experiential programs grounded in theory and proven in practice.

Requirements

A bachelor’s degree or equivalent experience.
At least one to two years of related work experience in virtual programming, online learning, or program coordination.
Authorization to work in the location where the position is offered.
Proficiency with learning management systems, virtual collaboration platforms, and video conferencing tools.
Ability to learn new software quickly and explain it clearly to non-technical users.
Strong troubleshooting skills and a calm, service-oriented approach to technical support.
Comfort working with data, including Excel and basic reporting.
Excellent written and verbal communication skills in English.
Strong organizational skills and attention to detail, with the ability to manage multiple programs and deadlines at once.
Ability to manage ambiguity and adapt to changing priorities.
Willingness to work outside regular business hours as needed during program season.
Collaborative and resourceful team-player approach.
Commitment to continuous learning and improvement through program monitoring, data tracking, and reflection.
Curiosity about World Learning and willingness to represent the organization effectively to external audiences as required.
Dedication to organizational business development targets through ongoing program implementation and relationship building.
Patient, user-first approach to supporting colleagues and participants with technology.

Nice To Haves

Experience with Kolab or similar AI-assisted virtual facilitation platforms.
Experience supporting virtual exchange or youth programs with participants across multiple countries and time zones.
Familiarity with AI tools and their use in education or facilitation.
Experience creating digital content, including basic video editing or graphic design.
Professional proficiency in Arabic, French, or Spanish.
Experience working with remote teams.

Responsibilities

Administer Kolab and the TechChange LMS across Youth Exchange programs, including program spaces, templates, event pages, and user permissions.
Manage participant, adult mentor, facilitator, and staff accounts and access for each cohort and program.
Provide first-line technical support to participants, facilitators, and staff, escalating platform issues to TechChange as needed.
Maintain platform guides, FAQs, and standard procedures, and share updates about new Kolab features with the Youth Exchange team.
Support the Program Officer, STEM Catalyst, in delivering four six-week cohorts, including live sessions, asynchronous activities, and Innovation Lab sessions.
Build and update cohort workspaces, pod spaces, and the persistent alumni space in Kolab.
Respond to participant questions during cohorts and follow up with facilitators and staff as appropriate.
Support logistics for Innovation Days and the Capstone Showcase, including event setup, run-of-show support, and recordings.
Support peer mentors and alumni recruitment ambassadors and help them stay on track with their responsibilities.
Assist with recruitment communications, virtual information sessions, and applicant questions in coordination with the Program Officer and Enrollment team.
Work with Youth Ambassadors (USA, WHA, and NEA) and IYLEP teams to build five-module virtual pre-departure curricula and adult mentor modules on Kolab and the LMS platform.
Set up and support live welcome orientations, synchronous sessions, and cross-cohort collaboration during each program’s virtual engagement phase.
Support follow-on programming on Kolab, including monthly office hours, alumni spaces, monthly engagement prompts, and the cross-cohort Virtual Innovation Day.
Co-facilitate Kolab training for Youth Exchange staff, facilitators, group leaders, and adult mentors with the Program Officer, STEM Catalyst.
Support STEM Catalyst facilitator training, including platform orientation and practice sessions in Kolab.
Track participation and completion data in Kolab and the TechChange LMS, and issue completion certificates and digital badges.
Pull and validate platform data for Stevens Initiative and Department of State funder reports, coordinating with program teams on survey data collected outside the platform.
Maintain accurate participant and alumni records and support quality checks on program content and data.
Participate in the program-season on-call rotation, including some nights, weekends, and holidays, and follow Youth Exchange Team Handbook policies.
Attend key organizational meetings and learning sessions to stay aware of organizational priorities and policies.