Program Coordinator

Bernalillo County•Albuquerque, NM

3d•$54,018 - $85,363

About The Position

The Program Coordinator performs administrative and educational work in planning, developing, implementing, and evaluating assigned programs. The role provides technical guidance to program staff, departments, community members, and program participants, and coordinates specialized programs in compliance with federal and state laws and departmental policies and procedures. The coordinator trains and evaluates staff and volunteers, monitors performance, ensures accurate and timely program data entry, and reports data deficiencies. Within Housing, the position plans, coordinates, and monitors operations and staff activities related to complex housing subsidy programs. The coordinator works with management on program goals, objectives, policies, and procedures; evaluates performance and recommends improvements; supports audits and reporting; oversees housing program files and applications; and works with landlords, staff, social workers, and clients to resolve issues and share information. The role may also conduct informal hearings and participate in legal proceedings.

Requirements

Bachelor’s degree in a related field.
Two years of work experience related to the purpose of the position.
Possession of a valid New Mexico driver’s license by the date of hire and maintenance of a valid license while employed.
Successful completion of a post-offer medical examination and background investigation.
Adherence to all County safety guidelines.
Completion of required FEMA training assigned to the position.
Completion of mandatory supervisor training, if applicable.

Responsibilities

Develop, organize, administer, and evaluate assigned programs and functions to ensure efficiency and compliance with departmental policies.
Provide guidance, technical expertise, and support to program staff, other departments, community members, and program participants.
Coordinate specialized programs in alignment with federal and state laws and departmental policies and procedures.
Ensure timely entry, updating, and accuracy of program data; report deficiencies and coordinate corrective actions.
Assist in developing and implementing program policies, procedures, and improvement initiatives.
Prepare reports, proposals, schedules, and other documentation related to program performance and compliance.
Support the planning and execution of events, meetings, or educational activities related to assigned programs.
Maintain knowledge of applicable laws, regulations, and departmental procedures and ensure program compliance.
Handle sensitive and confidential information in accordance with privacy requirements and County policy.
Plan, coordinate, and monitor operations and staff activities related to complex housing subsidy programs.
Work with management to develop and implement program goals, objectives, policies, and procedures; recommend system improvements and ensure adherence to standards.
Evaluate program performance, recommend procedure or system updates, and assist in developing new program elements and modifications.
Coordinate and support internal and external audits; prepare and analyze periodic reports, including voucher issuance status; assist with grant proposal preparation.
Oversee file maintenance, application completeness, and distribution of rental housing availability.
Interact with staff, landlords, social workers, and clients to address concerns, resolve problems, and share housing-related information across the community.
Conduct informal hearings and participate in legal proceedings as needed.