Program Coordinator, Veterans Success Student Resource Center (VSSRC)

VSSRC•Sacramento, CA

2d•Onsite

About The Position

Under the general direction of the Director of Veterans Success Student Resource Center, the incumbent is responsible for helping to coordinate and carry out programs along with fiscal operations, and general student services support within the Veterans Success Student Resource Center (VSSRC). In conjunction with the Director, the VSSRC Program Coordinator will perform a variety of complex and/or sensitive professional student service work related to student learning and development that align with the mission of Student Affairs. Assignments typically require the application of both knowledge and judgment in using the principles, techniques, standards, practices and professional skills characteristic of a particular student service program or activity. This generally requires planning, both interviewing and counseling techniques, and a high degree of judgment to recommend solutions to problems and changes in program procedures, and/or acting as a spokesperson within the area of expertise. This role requires use of sound independent judgment while dealing with complex student service problems. It demands the utilization of advanced interpersonal skills with both individuals and groups, to be flexible and versatile, to use tact and sensitivity and to apply effective analytical skills in assisting with the preparation of documentation, mandatory reporting, and program assessment. The incumbent is responsible for providing general advising and counseling for VSSRC students, overseeing program staff, coordinating program student support, offering on and off campus resources, and leadership development. In addition, the incumbent will engage in organizing events and maintaining working relationships with stakeholders. The incumbent also encourages inter- and intra-campus collaborations to deploy and collaborate on initiatives with local military-affiliated community organizations.

Requirements

Higher education student services experience related to the assigned program area (e.g., advising, admissions, residential life, student programming or development).
Ability to work and collaborate with students, staff, and faculty from diverse racial, cultural, ethnic, and socioeconomic backgrounds.
Demonstrated ability to supervise and coordinate the work of student assistants and volunteers.
Ability to work independently and possess self-direction skills to be able to initiate plans, organize, prioritize, multi-task, and coordinate work in a fast-paced organization.
Strong interpersonal skills and the ability to provide direct programs and/or services to a diverse student population.
Excellent verbal and written communication skills and a demonstrated ability to communicate effectively in a diverse environment.
Ability to compile, prepare, write, and review reports.
Proficiency using standard office software packages (e.g., Microsoft Office Suite).
Familiarity working with school-based record/data systems/software (Ex: PeopleSoft/Enrollment Manager).
Ability to understand, interpret and apply complex rules, regulations, and procedures.
Ability to understand and analyze the nature of problems presented by constituents, present solutions, and project the consequences of alternative courses of action.
Ability to carry out complex assignments without detailed instructions.
Ability to travel as needed.
Commitment to maintaining a welcoming and inclusive work environment with diverse colleagues and constituents including faculty, students, staff, and members of the community.
Satisfactory completion of the background check process.

Nice To Haves

One year in the program area to which assigned may be preferred but is not required.
At least two years of experience working with direct student services in a higher education setting.
Knowledge of Department of Veterans Affairs (VA) guidelines, regulations, and compliance issues.
Ability to communicate effectively with faculty, staff, and students regarding, but not limited to marketing, event planning, record keeping, and facility use on behalf of the Veterans Success Student Resource Center.
Knowledge of the unique needs, challenges, and resources that support veteran and military-connected students in higher education.

Responsibilities

Providing general advising and counseling for VSSRC students
Overseeing program staff
Coordinating program student support
Offering on and off campus resources
Leadership development
Organizing events
Maintaining working relationships with stakeholders
Encouraging inter- and intra-campus collaborations to deploy and collaborate on initiatives with local military-affiliated community organizations