DMV - Program Coordinator IV

State of North Carolina

3d

About The Position

The position serves as the Chief of Staff to the Chief Operating Officer (COO) of the North Carolina Division of Motor Vehicles, providing strategic coordination and managerial support of the administration of major functions within the DMV during a period of significant transformation. This role has responsibility for key components of the NCDMV Strategic Plan which will establish the Division as a modernized, data-driven, employee-empowered organization committed to customer service excellence. Work is performed independently under the supervision of the DMV Chief Operating Officer and involves organizational development and planning, operational support and problem-solving, project leadership, programmatic and policy review, regulatory compliance, budget analysis, and other related responsibilities as required. This position serves on the NCDMV leadership team and functions as a liaison between NCDMV senior management and the public, Legislators, and other stakeholders.

Requirements

• Bachelor's degree from an appropriately accredited institution and three (3) years of experience in the program related to the area of assignment; or an equivalent combination of education and experience.

Nice To Haves

• A strong commitment to customer-focused service delivery
• Ability to create a collaborative, employee-empowered work environment
• Ability to exercise judgement in establishing, interpreting, and applying policies and procedures
• Demonstrated commitment to accountability, data-driven decision-making, and professionalism
• Knowledge of management principles, process improvement, and problem-solving techniques
• Demonstrated leadership experience directing others to resolve business problems that affect multiple functions or disciplines
• Demonstrated ability to prioritize and manage multiple responsibilities in a dynamic work environment
• Demonstrated ability to communicate complex information to diverse audiences, verbally and in written format
• Skill in program development, implementation, analysis, and evaluation

Responsibilities

• Organizational development and planning
• Operational support and problem-solving
• Project leadership
• Programmatic and policy review
• Regulatory compliance
• Budget analysis
• Serving on the NCDMV leadership team
• Functioning as a liaison between NCDMV senior management and the public, Legislators, and other stakeholders

Benefits

• A variety of leave options
• Professional development opportunities
• Insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Manager