Program Coordinator II

Texas A&M University System • College Station, TX

6d • $53,000 - $62,000

About The Position

The Program Coordinator II supports the Appelt Aggieland Visitor Center’s Visitor Experience team by planning, implementing, administering, and continuously improving major service areas. The role supervises and develops student tour guides and other student employees, helps operate visitor services, coordinates specialty campus visits and special projects, and supports major events. The position requires strong organization, communication, collaboration, judgment, and the ability to manage multiple tasks in a fast-paced setting. The Visitor Center welcomes more than 80,000 guests annually and works with a Howdy Crew of more than 100 students.

The coordinator leads training, certification, and performance auditing for student tour guides; helps recruit and hire student staff; coordinates visits for academic recruits and campus leadership guests; and builds relationships across campus to arrange guest appointments. The position also supports event logistics, post-event assessment, student mentorship, program risk management, and visitor operations. It requires safely operating university vehicles and being able to load and transport event materials, potentially including heavy equipment.

Requirements

• Bachelor’s degree or an equivalent combination of education and experience.
• Four years of related experience in program administration, event management, student advising, or high-level administrative support.
• Knowledge of word processing, spreadsheet, database, and presentation applications.
• Ability to multitask and work cooperatively with others.
• Interpersonal and communication skills.
• Planning and organizational skills.
• Ability to make sound, informed decisions and exercise independent judgment while managing complex or ambiguous situations with minimal supervision.
• Ability to load and transport materials needed for events and programs, potentially including lifting and setting up heavy equipment.
• Ability to safely operate university vehicles.

Nice To Haves

• Experience planning, coordinating, and executing events of varying scale, including logistics, vendor relationships, budgeting, and on-site operations.
• Experience supervising student groups or employees.
• Experience with leadership training, risk management, and hiring practices.

Responsibilities

• Supervise Howdy Crew student tour guides and deliver in-person training, certification, and performance audits.
• Approve timesheets in Workday for a subset of a student employee team of about 150 and monitor scheduling in When I Work.
• Update student training materials annually and maintain expertise in campus maps, building locations, and tour content.
• Recommend updates to tour routes and develop routes for specialized events; maintain microphone equipment and coordinate ASL and other accommodations as needed.
• Assist with daily campus visitor service operations, recruitment and hiring of tour guides and student leadership, and departmental training events.
• Provide feedback, coaching, mentorship, and professional development support to student employees.
• Coordinate specialty visits for academic recruits, campus leadership guests, faculty candidates, and others, including agendas and stakeholder communications.
• Cultivate campus-wide relationships to coordinate guest appointments across academic units, service offices, and venues.
• Lead Visitor Center special projects and events, including Astronaut Day, and provide on-site support, setup, teardown, and student worker management.
• Coordinate event logistics such as catering, staff instructions, registration, swag bags, audiovisual needs, and other planning responsibilities.
• Support Aggieland Saturday through schedule management, resource fair organization, signage, volunteer coordination, and day-of support.
• Supervise the Howdy Crew student marketing director, Instagram account, and other marketing efforts to promote employees.
• Assist with student engagement activities, including staff appreciation events and banquets.
• Conduct post-event surveys and prepare reports and program evaluation data for assessment and improvement.
• Complete annual risk management training and ensure programs for minors meet university requirements.
• Safely operate university vehicles and perform related duties and special assignments supporting divisional and university priorities.
• Build knowledge of campus, enrollment requirements, and higher education administrative procedures through training with related university units.

Benefits

• Medical, prescription drug, dental, vision, life and AD&D, flexible spending accounts, and long-term disability insurance; Texas A&M contributes to employee health and basic life premiums.
• 12–15 days of annual paid holidays.
• Up to eight hours of paid sick leave and at least eight hours of paid vacation each month.
• Automatic enrollment in the Teacher Retirement System of Texas.
• Free exercise programs and release time for health and wellness.
• Free LinkedIn Learning training, webinars, and limited financial support for conferences, workshops, and other professional development.
• Educational release time and tuition assistance for completing a degree while employed by Texas A&M.
• Access to the Living Well employee wellness program.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level