Program Coordinator II

Texas A&M • College Station, TX

4d • Onsite

About The Position

The Program Coordinator II works on the Visitor Experience team at the Appelt Aggieland Visitor Center, planning, implementing, administering and continuously improving major service areas. The role supervises student tour guides and supports campus tours, specialty visits, recruitment programs, events and visitor-service operations. It requires strong program-management, communication, organizational and decision-making skills, along with a collaborative, professional approach to working with colleagues, student employees and campus visitors.

The position oversees Howdy Crew student tour guides through in-person training, certification, performance audits and feedback. It coordinates tour-guide recruitment and hiring, maintains and updates training materials, reviews tour routes and content, approves timesheets for a subset of a student employee team of about 150, and monitors scheduling. The coordinator also maintains microphone equipment, arranges accommodations as needed, and supports student development and office cross-training.

The coordinator leads specialty campus visits for academic recruits and other guests, cultivating relationships across campus to arrange appointments and create carefully planned itineraries. The role also leads special projects and events, provides on-site event support, coordinates logistics and student workers, and supports Aggieland Saturday planning. Administrative work includes collecting post-event feedback, preparing evaluation reports, mentoring student employees, completing annual risk-management training, ensuring programs for minors follow university requirements, and safely operating university vehicles.

The Appelt Aggieland Visitor Center, within the Office of Admissions, welcomes more than 80,000 visitors annually. Its Howdy Crew includes more than 100 students who provide tours, host recruitment programs and support special events. The position is based in College Station, Texas. The listed salary range is $53,000–$62,000 annually, based on the selected hire’s qualifications.

Requirements

• Bachelor’s degree or an equivalent combination of education and experience.
• Four years of related experience in program administration, event management, student advising or high-level administrative support.
• Knowledge of word-processing, spreadsheet, database and presentation applications.
• Ability to multitask and work cooperatively with others.
• Interpersonal and communication skills.
• Planning and organizational skills.
• Ability to make sound, informed decisions and exercise independent judgment while managing complex or ambiguous situations with minimal supervision.
• Ability to load and transport materials needed for events and programs, which may include lifting and setting up heavy equipment.
• Commitment to the personal and professional development of college students.

Nice To Haves

• Experience planning, coordinating and executing events of varying scale, including logistics, vendor relationships, budgeting and on-site operations.
• Experience supervising student groups or employees.
• Experience with leadership training, risk management and hiring practices.

Responsibilities

• Supervise Howdy Crew student tour guides, including in-person training, certification, auditing and performance feedback.
• Approve timesheets in Workday for a subset of the student employee team and monitor scheduling in When I Work.
• Update student training materials annually and develop expertise in campus maps, building locations and tour content.
• Recommend tour-route updates and develop routes for specialized events.
• Maintain microphone equipment and coordinate ASL and other accommodations as needed.
• Assist with daily visitor-service operations and maintain strong internal communication and cross-training.
• Assist with recruitment and hiring of tour guides, ambassadors and the Howdy Crew Director leadership team.
• Coach students for speaking presentations and support their personal and professional development.
• Assist with planning departmental training events and build knowledge of campus and higher-education administrative procedures.
• Lead coordination of specialty visits for academic recruits and guests of campus leadership offices, including arranging appointments across academic units, service offices and venues.
• Create detailed agendas and communicate with specialty-visit stakeholders.
• Lead Visitor Center special projects and events, including providing on-site support for major events and programs.
• Coordinate event logistics, including setup and teardown, catering, staff instructions, registration, swag bags, audiovisual needs and student-worker management.
• Maintain relationships with facility managers and the University Events team.
• Support Aggieland Saturday through schedule management, resource-fair organization, signage, volunteer coordination and day-of support.
• Supervise the Howdy Crew student marketing director, Instagram account and other marketing efforts to promote employees.
• Support student engagement activities such as staff appreciation events and banquets.
• Conduct post-event surveys and prepare reports and program-evaluation data for assessment and improvement.
• Coach and mentor student employees.
• Complete annual risk-management training and ensure campus programs for minors meet university requirements.
• Safely operate university vehicles.
• Perform related duties and special assignments in support of divisional and university priorities.

Benefits

• Medical, prescription drug, dental, vision, life and AD&D insurance, flexible spending accounts, and long-term disability insurance; Texas A&M contributes to employee health and basic life premiums.
• 12–15 days of annual paid holidays.
• Up to eight hours of paid sick leave and at least eight hours of paid vacation each month.
• Automatic enrollment in the Teacher Retirement System of Texas.
• Free exercise programs and release time through Health and Wellness.
• Free LinkedIn Learning training and webinars, plus limited financial support for conferences, workshops and other professional development.
• Educational release time and tuition assistance for completing a degree while employed at Texas A&M.
• Living Well employee wellness program.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level