Program Coordinator II

Texas A&M University System • San Angelo, TX

8d • Onsite

About The Position

The Program Coordinator II partners with the residency program director to coordinate and manage the daily activities of the Family Medicine Residency at Shannon Medical Center in San Angelo, Texas. The role covers curriculum delivery coordination, office management, continuous accreditation readiness, personnel management, resident and faculty recruitment, alumni relations, and promotion of the department’s educational mission. The coordinator serves as a liaison among program administrators, residents, faculty, and associated staff at the School of Medicine and Shannon Medical Center.

The position oversees residency program operations and training records, coordinates faculty and resident schedules, administers the New Innovations residency management software, supports business and regulatory processes, and maintains readiness for accreditation requirements. It also manages program communications and the website, supports recruitment and community relationships, and coordinates special events and related logistics. The position is full-time and based in San Angelo, Texas.

Requirements

• Bachelor’s degree or equivalent combination of education and experience.
• Four years of residency program or medical education program coordination experience, including family medicine program experience.
• Knowledge of word processing, spreadsheet, and database applications.
• Excellent verbal and written communication skills.
• Ability to perform job responsibilities safely and in compliance with A&M System and HSC guidelines.
• Ability to multitask and work cooperatively with others.
• Knowledge and experience with event planning and/or project management.

Nice To Haves

• Master’s degree.
• More than four years of residency program or medical education program coordination experience, including family medicine program experience.
• Experience working with individuals and communities.
• Current certification from Training Administrators for Graduate Medical Education (C-TAGME).
• Knowledge of and experience in instructional design and/or curriculum development.
• Recent experience with ACGME institutional or program site visits and CLER consultative visits.
• Experience working with learning management systems, including New Innovations.

Responsibilities

• Coordinate and manage the Family Medicine Residency, including maintaining resident training files in online repositories in accordance with ACGME, ABFM, Texas Medical Board, and other oversight requirements.
• Coordinate faculty and resident scheduling to support educational objectives, clinical operations, and accreditation compliance.
• Implement resident recruitment, interviewing, and onboarding processes.
• May supervise office and administrative support staff.
• Serve as the program’s primary administrator for the New Innovations residency management software suite; coordinate use of its tools and train faculty and residents.
• Use the learning management system to coordinate program activities, including scheduling, duty-hours compliance, evaluations, and trainee file maintenance.
• Assist with residency program finances in conjunction with the School of Medicine’s Business and GME Offices.
• Assist with maintaining affiliation agreements, program letters of agreement, and other agreements.
• Oversee resident and faculty licensure, certifications, and other regulatory affairs.
• Coordinate, develop, and evaluate office procedures; promote efficient operations and compliance with Texas A&M and Shannon Medical Center policies.
• Develop systems and processes for continuous accreditation readiness and effective Program Evaluation Committee and Clinical Competency Committee operations.
• Manage the program website and internal and external communications; maintain communication with community partners, affiliate health systems, and alumni.
• Coordinate faculty and resident recruitment, including recruitment events, marketing materials, and departmental promotion.
• Coordinate special events and projects, including meetings, venues, transportation and lodging, budgets, catering, and meeting materials.

Benefits

• Medical, prescription drug, dental, vision, life and AD&D, flexible spending accounts, and long-term disability insurance; Texas A&M contributes to employee health and basic life premiums.
• 12–15 days of annual paid holidays.
• Up to eight hours of paid sick leave and at least eight hours of paid vacation each month.
• Automatic enrollment in the Teacher Retirement System of Texas.
• Free exercise programs and release time for health and wellness.
• Free LinkedIn Learning training and webinars, plus limited financial support for conferences, workshops, and other professional development.
• Educational release time and tuition assistance for completing a degree while employed by Texas A&M.
• Living Well employee wellness program.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level