Program Coordinator II

Benchmark Electronics•Concord, CA

2d•Onsite

About The Position

The Program Coordinator II supports Program Managers with Engineering Change Orders, sales order management, and accounts receivable. The role supports the Master Scheduler by preparing daily reports using Baan and helps ensure sales order accuracy for accurate material requirements planning (MRP). The coordinator follows established procedures and company policies, works with larger customers and more complex accounts, and contributes to resolving program issues. The position is based in Concord, California, and follows a Monday–Friday, 8:00 a.m.–5:00 p.m. schedule. It is classified as safety-sensitive and may require pre-employment drug screening where permitted or required by law. The coordinator analyzes customer purchase orders for compliance with contract terms, verifies pricing, and processes purchase orders and sales orders accurately and promptly. The role maintains supporting pricing documentation, assists with past-due accounts receivable, and provides reports to support production scheduling. The employee is expected to build an understanding of business operations from procurement and order entry through manufacturing, invoicing, returns, inventory, and delivery. Compensation is listed as $26.15 to $34.65 USD. Benchmark offers a comprehensive benefits package, including a Bonus Plan, 401(k), paid time off, and health, dental, and vision insurance, based on scheduled hours.

Requirements

High school diploma or GED.
At least 2 years of experience with Microsoft Office supporting mid- to senior-level management.
At least 2 years of related experience with larger, more complex customers.
Excellent written and verbal communication skills.
Effective interpersonal skills.
Effective multitasking skills and ability to take on additional responsibilities as required.
Effective organization and prioritization skills.
Attention to detail.
Discretion, confidentiality, and professionalism when representing the company.
Ability to work overtime as needed.
Ability to work with diverse groups.

Responsibilities

Analyze customer purchase orders for compliance with customer contract terms and conditions.
Verify pricing and process customer purchase orders and sales orders accurately and in a timely manner.
Identify potential discrepancies before data entry and engage Program Managers to resolve them.
Maintain documentation and databases supporting pricing quoted to customers.
Assist Program Managers with program accounts receivable past-due balances and provide data necessary for resolution.
Provide daily reports to the Master Scheduler using Baan to support production scheduling.
Maintain positive and professional relationships with Benchmark team members.
Ensure quality of work to help meet or exceed customer satisfaction.
Work with larger customers and more complex accounts.
Analyze complex programs, recommend resolutions, and initiate corrective actions.
Anticipate potential program issues, alert management, and work toward satisfactory resolution.
Develop an understanding of the total business operation, including material procurement, order entry, forecasting, manufacturing, invoicing, customer returns, inventory levels, and on-time delivery.
Follow procedures and adhere consistently to company policies and guidelines.