Program Coordinator II

Commonwealth of Massachusetts•Holyoke, MA

2d•Onsite

About The Position

The Massachusetts Department of Developmental Services (DDS) is dedicated to creating, in partnership with others, innovative and genuine opportunities for individuals with intellectual disabilities to participate fully and meaningfully in, and contribute to, their communities as valued members. Serving individuals is the most important thing we do each day, and because of that, the Holyoke/Chicopee Area Office is built upon a solid foundation of knowledge, communication and teamwork. The ideal Program Coordinator II (PC II) candidate embraces this approach to service and incorporates learning, respect and communication in the work environment. In conjunction with the Area Director (or designee), the Program Coordinator II (PC II) will oversee the management of all Commission for the Protection of Persons with Disabilities (CPPD) complaints received. The office receives CPPD complaints which must be logged and administered per the relevant regulations. The ideal candidate must have exceptional organizational skills to effectively manage the myriad paths and stages of investigations, solid communication skills to effectively problem solve with DDS internal staff and external partners, and strong writing skills to timely develop resolution letters and action plans. The PC II must demonstrate leadership in group settings and be able to work collaboratively with the Complaint Resolution Team (CRT) in rendering decisions on each CPPD. The ability to comprehend the regulatory framework of our investigations process (115 CMR 9.00) is essential. The Program Coordinator II is responsible for assisting area office management, particularly the program monitor, and service coordination staff with all processes related to revenue generation. This may include monitoring compliance with Home and Community Based Services the Waiver); problem solving issues involving Medicaid eligibility, tracking and facilitating Waiver enrollments for adults entering services, resolving Participant Allocation Management (PAM), producing Plans Of Care (POCs), and addressing Plan of Care issues. They will also assist as necessary in quarterly audits of systems initiated by the region or central office. The Program Coordinator II will process change in area of service documents for the Area Office, as well as track these to its completion. The Program Coordinator II will work collaboratively with Area Office staff on Participant Directed Programs. The Program Coordinator II will perform other related duties as assigned by the Area Director or Assistant Area Director. Finally, the Program Coordinator II is an integral part of the area office management team. They will be expected to participate in regular management meetings, provide updates on relevant investigations and participant directed services, and to exhibit leadership within the office. The Program Coordinator II will be expected to help direct problems towards solution and will be called upon as needed to meet the needs of the individuals served.

Requirements

At least three years of full time, or equivalent part-time, professional, administrative or managerial experience in business administration, business management or public administration the major duties of which involved program management, program administration, program coordination, program planning and/or program analysis.
Exceptional organizational skills.
Solid communication skills.
Strong writing skills.
Ability to comprehend the regulatory framework of our investigations process (115 CMR 9.00).

Nice To Haves

A Bachelor's degree with a major in business administration, business management or public administration may be substituted for a maximum of two years of the-required experience.
A Graduate degree with a major in business administration, business management or public administration may be substituted for the required experience.
A Bachelor's or higher degree with a major other than in business administration, business management or public administration may be substituted for a maximum of one year of the required experience.

Responsibilities

Oversee the management of all Commission for the Protection of Persons with Disabilities (CPPD) complaints received.
Log and administer CPPD complaints per relevant regulations.
Manage the myriad paths and stages of investigations.
Problem solve with DDS internal staff and external partners.
Develop resolution letters and action plans.
Demonstrate leadership in group settings and work collaboratively with the Complaint Resolution Team (CRT) in rendering decisions on each CPPD.
Comprehend the regulatory framework of the investigations process (115 CMR 9.00).
Assist area office management, particularly the program monitor, and service coordination staff with all processes related to revenue generation.
Monitor compliance with Home and Community Based Services (the Waiver).
Problem solve issues involving Medicaid eligibility.
Track and facilitate Waiver enrollments for adults entering services.
Resolve Participant Allocation Management (PAM).
Produce Plans Of Care (POCs).
Address Plan of Care issues.
Assist in quarterly audits of systems initiated by the region or central office.
Process change in area of service documents for the Area Office, and track these to completion.
Work collaboratively with Area Office staff on Participant Directed Programs.
Perform other related duties as assigned by the Area Director or Assistant Area Director.
Participate in regular management meetings.
Provide updates on relevant investigations and participant directed services.
Exhibit leadership within the office.
Help direct problems towards solution and meet the needs of the individuals served.

Benefits

Outstanding suite of employee benefits that add to the overall value of your compensation package.
Work experience that supports you, your loved ones, and your future.

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