Program Coordinator I
About The Position
Employees in this position determine an applicant’s eligibility for unemployment insurance benefits based on the reason the individual separated from their last employer. Employees review and evaluate claim information and, if needed, investigate conflicting information provided by applicants and employers. Employees also ensure that all pertinent information used to evaluate the claim is documented in the case file and apply applicable law to issue formal eligibility determinations at the end to the review. This work requires considerable interpretation of laws and rules and the ability to analyze facts to determine the appropriate course of action.
Requirements
- Bachelor’s degree from an appropriately accredited institution; or an equivalent combination of training and experience
- Demonstrated experience in eligibility determination, case management, and claims processing, including evaluating applications, maintaining detailed client records, and coordinating services to ensure timely and accurate benefit delivery.
- Strong communication and customer service skills in order to obtain relevant and accurate information from all interested parties in a timely manner.
- The ability to analyze facts, evaluate conflicting information, and correctly apply relevant law to those facts in a production-oriented environment.
Responsibilities
- Determine an applicant’s eligibility for unemployment insurance benefits based on the reason the individual separated from their last employer.
- Review and evaluate claim information.
- Investigate conflicting information provided by applicants and employers.
- Ensure that all pertinent information used to evaluate the claim is documented in the case file.
- Apply applicable law to issue formal eligibility determinations.
Benefits
- 12 Annual Paid Holidays
- monthly accrual of vacation and sick leave
- North Carolina State Health Plan administered by Aetna
- Supplemental Benefits including Flexible Spending Accounts, Accident Insurance, Cancer & Specified Disease, Critical Illness, Dental, and Vision
- NC State Retirement (TSERS), 401(k), and 457 savings plans
- WeSave Employee Discounts
- Eligibility for the Public Service Loan Forgiveness Program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
