Program Coordinator - Communications, First Year Experience

The Ohio State University • Columbus, OH

6d • $22 - $28

About The Position

The Program Coordinator - Communications, First Year Experience (FYE) in Undergraduate Education administers communication systems, processes, and operational functions supporting core FYE initiatives, including FYE News, social media, websites, and the Focusing on the First Year conference. The coordinator serves as a primary communication resource for students, families, campus partners, and university stakeholders by coordinating communications, responding to inquiries, maintaining digital channels, and facilitating the dissemination of program information.

The role maintains communication records, websites, publications, social media accounts, inquiry management processes, and other recurring communication functions to support accurate, timely, and consistent communication across academic cycles. It applies professional knowledge and judgment to administer established communication processes, review communication materials, identify updates, troubleshoot communication- and technology-related concerns, and resolve routine participant and information-related issues. The coordinator also supports FYE programs through communication-channel administration, publication processes, website maintenance, social media operations, inquiry management, and coordination activities, using university systems and technology platforms to maintain resources, manage inquiries, and ensure continuity across recurring initiatives. Responds to inquiries from students, families, and campus partners and completes special projects and other duties as assigned.

Requirements

• Bachelor's degree or equivalent experience.
• Two years of relevant experience required.

Nice To Haves

• Two to four years of relevant experience preferred.

Responsibilities

• Administer communication systems, processes, and operational functions supporting First Year Experience initiatives, including FYE News, social media, websites, and the Focusing on the First Year conference.
• Serve as a primary communication resource for students, families, campus partners, and university stakeholders.
• Coordinate communications, respond to inquiries, maintain digital channels, and facilitate dissemination of program information.
• Maintain communication records, websites, publications, social media accounts, inquiry management processes, and recurring communication functions.
• Administer established communication processes, review communication materials, identify communication updates, troubleshoot communication- and technology-related concerns, and resolve routine participant and information-related issues.
• Support communication channels, publication processes, website maintenance, social media operations, inquiry management, and communication coordination activities for First Year Experience programs.
• Use university systems and technology platforms to maintain communication resources, manage inquiries, support communication processes, and ensure continuity across recurring initiatives.
• Complete special projects and other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level