Program Coordinator - Operations, First Year Experience

The Ohio State University • Columbus, OH

6d • $22 - $28

About The Position

The Program Coordinator - Operations, First Year Experience (FYE) in Undergraduate Education administers systems, processes, and operational functions that support core First Year Experience initiatives, including Orientation, the First Year Success Series (FYSS), and the Focusing on the First Year conference. The coordinator is a primary resource for students, families, presenters, instructors, and campus partners, responding to inquiries, resolving issues, and facilitating participation in FYE programs and services.

The role maintains registration systems, participant records, operational documentation, inquiry management processes, and other recurring administrative functions to support accurate, consistent program delivery across academic cycles. It applies professional knowledge and judgment to administer established processes, troubleshoot operational and technology-related concerns, review and process program submissions, and resolve routine participant, presenter, and program issues.

The coordinator supports Orientation, FYSS, and conference activities through administration of registration processes, participant support systems, event logistics, and post-program processing. The position uses university systems and technology platforms to manage inquiries, support operational processes, and maintain continuity across recurring FYE initiatives. Special projects and other duties may be assigned.

Requirements

• Bachelor's degree or equivalent experience.
• Two years of relevant experience required.

Nice To Haves

• Two to four years of relevant experience preferred.

Responsibilities

• Administer systems, processes, and operational functions supporting Orientation, the First Year Success Series, and the Focusing on the First Year conference.
• Respond to inquiries from students, families, presenters, instructors, and campus partners; resolve issues and facilitate participation in programs and services.
• Maintain registration systems, participant records, operational documentation, inquiry management processes, and recurring administrative functions.
• Administer established processes and troubleshoot operational and technology-related concerns.
• Review and process program submissions and resolve routine participant, presenter, and program issues.
• Support program activities through registration administration, participant support systems, event logistics, and post-program processing.
• Use university systems and technology platforms to manage inquiries, support operational processes, and ensure continuity across recurring initiatives.
• Complete special projects and other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level