Program Coordinator - Agency With Choice

The Arc of Chester County•West Chester, PA

6h•Onsite

About The Position

The Arc of Chester County is a non-profit organization dedicated to advocate, educate and provide services to empower individuals with disabilities and their families to enhance the quality of their lives. Our Agency With Choice department is growing rapidly! We now support people in Montgomery, Bucks, Delaware and Chester counties. Join our team, and become a part of an agency that's provided these important services to people with disabilities for over 70 years! POSITION SUMMARY: The AWC Program Coordinator (PC) role is to establish a professional partnership with the Managing Employer (ME), Supports Service Professional (SSP), participants, families and teams to ensure the quality provision of AWC services in accordance with the participant’s Individual Support Plan (ISP). This employee is a field expert in all AWC policies, procedures, and requirements and shares that knowledge with the team to ensure the participants’ needs and programmatic deliverables are met.

Requirements

Minimum of an associate’s degree.
At least 2 years working in a customer service and/or human services position.
Excellent organizational, interpersonal, communication, and writing skills.
Ability to work both independently and in teams to set priorities and follow through on details.
Ability to adapt quickly to new information and shift business priorities as necessary.

Nice To Haves

Experience coordinating and working with volunteers.

Responsibilities

Participate, collaborate and/or implement The Arc of Chester County’s 5-year Strategic Plan.
Complete all training and qualifications requirements.
Establish and maintain a professional partnership with both internal and external stakeholders, including but not limited to - the Managing Employer (ME), Supports Service Professional (SSP), participants, families and teams.
Communicate any updates that may come from the Office of Developmental Programs (ODP), The Arc, the Individual Support Plan (ISP)/team meetings, and any other regulatory entity to all ME, SSP, and teams to ensure continued compliance.
Collaborate with the participant and their team to identify areas of need and resolve issues timely.
Provide and document onboarding, annual, and ongoing training to MEs and SSPs in accordance with the participants’ needs, the AWC program and funding requirements.
Assist with coordinating AWC start date with MEs, SCs and AWC staff, if applicable, and ensure appropriate communication and letters are sent to all involved.
Collaborate with the team to prepare and submit required documentation to the Supports Coordinator for the ISP prior to meetings.
Attend and collect documentation of attendance at annual ISP meetings and any other required team meetings.
Conduct visits to the home and/or community, as required.
Verify ISP accuracy once the plan is available and follow up with Supports Coordinator (SC) in writing to request any changes needed in the ISP.
Create and maintain required program trackers.
Maintain the organization of the participant’s file by ensuring required documents are filed in accordance with AWC procedures.
Review SSP time and attendance to ensure accuracy and compliance in accordance with program procedures.
Monitor ME’s approval of SSP attendance logs within required time frames to verify accuracy of hours worked by SSP.
Review and approve SSP timecards in accordance with payroll schedule.
Review and approve SSP and ME mileage to ensure accuracy and compliance in accordance with program procedures.
Review service notes for completion and compliance prior to submitting for billing.
Ensure proper and timely billing of services in accordance with program procedures and requirements of funding sources.
Serve as Incident Management point person for assigned participants in accordance with AWC and agency procedures.
Identify and report any concerns and/or non-compliance with participants, non-SSP drivers, employees and/or MEs to AWC supervisors.
Follow up with the SSP and ME to address any areas of concern and/or noncompliance and communicate to SC as needed.
Document all communications with participants, ME’s SSP’s AWC staff and others such as but not limited to Supports Coordination Organizations, team members for the participant, Administrative Entities and ensure documentation is in accordance with AWC procedures.
Evaluate ME performance at least annually.
Fulfill any unmet responsibilities of the ME in accordance with the AWC procedures.
Provide MEs and SSPs with necessary paperwork and documentation to be completed, including instructions as to how certain paperwork needs to be completed and submitted (paper service notes, mileage reimbursement, etc.)
Collect and review all ME quarterly progress notes. Report concerns to AWC supervisor and applicable ISP team members. PC will complete progress reports as needed.
Provide any necessary technical assistance to MEs and SSPs as it pertains to meeting AWC program requirements.
Participate in departmental, agency, and other meetings as needed and required.
Participate in Arc-sponsored events.
Other duties as assigned.