Family Liaison- Agency with Choice

Barber National Institute • Erie, PA

7d • Hybrid

About The Position

We are seeking an organized and relationship-focused Agency With Choice (AWC) Liaison to serve as the primary contact for families and staff in the AWC program. This role ensures that individuals receive the services they need by coordinating care, maintaining compliance with regulations, and fostering positive relationships with families, staff, and agencies. The ideal candidate will be detail-oriented, knowledgeable about program requirements, and committed to person-centered planning.

Requirements

• Associate degree required
• Excellent verbal and written communication skills
• Valid Pennsylvania driver’s license and eligibility for agency insurance
• Strong organizational and time management skills
• Strong communication and interpersonal skills to build trust with families and staff
• A proactive and organized approach to managing caseloads and meeting deadlines
• Ability to work independently while collaborating effectively with teams
• Problem-solving skills and adaptability in a dynamic environment

Nice To Haves

• two years of experience working with individuals with intellectual disabilities preferred
• Knowledge of program regulations and funding requirements (preferred)

Responsibilities

• Managing a caseload and coordinating services to meet individual needs
• Reviewing and approving service notes, quarterly notes, and Carelogic entries
• Supporting families in recruiting and onboarding Support Service Professionals
• Conducting orientations and ensuring staff meet training and qualification requirements
• Monitoring compliance with Medicaid Waiver regulations and program guidelines
• Maintaining accurate documentation and electronic case records (ECR)
• Communicating regularly with families, staff, and managing employers to resolve issues
• Generating reports, tracking utilization, and assisting with invoicing

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree