Program Case Services Coordinator (Part-Time) – Intellectual & Developmental Disabilities (IDD) Team

El Paso County•El Paso, CO

7d•Hybrid

About The Position

Provides administrative and related support to an assigned program in the Children, Youth and Family Services Division of the Department of Human Services (DHS), and assists with coordinating and facilitating services for clients and families. On the Intellectual and Developmental Disabilities (IDD) Team, the coordinator connects child welfare teams with community partners and helps coordinate information and resources related to IDD, Medicaid, and waiver services. The role researches and gathers information, tracks eligibility documentation and service statuses, and collaborates with internal teams and external agencies to support children and families. It requires strong organization, attention to detail, follow-through, and flexibility as processes evolve. The role is non-supervisory and receives intermittent supervision, with regular direction, guidance, and coaching. Performance is reviewed periodically. The anticipated schedule is three full business days per week, Monday through Friday, 8:00 a.m. to 5:00 p.m., with some flexibility; Mondays and Thursdays are required. Hybrid scheduling may be available after the initial evaluation period, subject to change and department discretion. Regular in-person presence is an essential job function. Duties may take place in an office, clients' homes, schools, jails, and court. The position may involve occasional lifting, exposure to hostile family situations or unsanitary and hazardous conditions, evening and weekend hours, and local or non-local travel. The employee must use a registered and insured personal vehicle to transport clients as needed; mileage reimbursement is available upon request. Hiring range is $20.577–$22.500 per hour, with an anticipated hiring rate of $21.625 per hour. Employment is subject to the Personnel Policies Manual and required pre-employment checks.

Requirements

High school diploma or equivalent education.
Six months of public contact experience in human services or a related field; successful completion of a certificate program and/or college course equivalent to public contact in human services or a related field may substitute for this experience.
Knowledge of casework practices, procedures, and guidelines.
Ability to understand and promote Family Centered Practice.
Ability to communicate and work effectively with co-workers, clients, other agencies, the public, and the courts.
Ability to provide excellent customer service.
Ability to efficiently plan, schedule, and organize.
Ability to assess situations, make prudent and appropriate decisions, and apply conflict-resolution and problem-solving skills.
Ability to accurately and efficiently complete paperwork, reports, and documentation.
Ability to work independently as appropriate.
Ability to use personal computer software applications such as Microsoft Office, including Word and Excel.
Ability to use standard office equipment, including a computer, fax machine, copier, and telephone.
Maintain regular and punctual attendance.
Possess and maintain a valid driver's license and proof of automobile insurance as stated in El Paso County’s Personnel Policies Manual.
Pass the conditional post-offer background investigation, including fingerprinting, motor vehicle record check, and drug screen.
Use a registered and insured personal vehicle to transport clients as needed; reliable transportation is required.

Nice To Haves

Experience working with individuals with intellectual and developmental disabilities (IDD) or completion of relevant training.
Experience working with Microsoft Office 365 applications.
Experience working with Medicaid programs and/or waiver services.

Responsibilities

Provide administrative support and coordinate client-related services for the assigned program.
Connect clients with community resources, coordinate appointments and meetings with community professionals, and assist clients in developing and implementing support systems.
Coordinate, oversee, and document client interactions and contacts, ensuring appropriate interaction as assigned.
Attend and testify in DHS case court hearings based on intervention with clients as needed.
Arrange and provide transportation for clients to appointments, therapy, school, court hearings, and other destinations; assist with purchasing necessary items as needed.
Participate in meetings and staffings as requested, and attend training and workshops.
Provide support to caseworkers, supervisors, and managers as needed.
Research and gather information related to IDD, Medicaid, and waiver services; track eligibility documentation and service statuses; and coordinate information and resources with internal teams and external agencies.
Perform other duties as required.