Holiday- M

Catholic Charities of Baltimore•Baltimore, MD

1d•Onsite

About The Position

Catholic Charities of Baltimore is seeking a Program Assistant for the Weinberg Housing & Resource Center (WHRC), a low-barrier emergency shelter serving more than 275 adult men and women each night in Baltimore City. WHRC provides shelter, meals, showers, laundry, case management, convalescent care, and other supportive services to help individuals move toward stability, self-sufficiency, and permanent housing. This is a direct-service role supporting adults experiencing homelessness in a busy emergency shelter environment, rather than an administrative or desk-based position. The Program Assistant helps maintain a safe, respectful, and supportive environment by responding to resident needs, monitoring activity throughout the facility, documenting incidents and services, de-escalating difficult situations, and assisting with day-to-day needs. The work can be fast-paced and unpredictable, and requires patience, dependability, compassion, sound judgment, and professional boundaries. The position is on-site at WHRC in Baltimore, Maryland. The regular schedule is 11 PM to 7 AM on Saturdays, Sundays, and holidays. The role requires substantial walking and standing, frequent movement throughout the facility, and hands-on assistance with resident needs. Employees may also work outdoors in varied weather conditions. CPR and/or First Aid and ServSafe certifications must be obtained within six months of employment and maintained thereafter.

Requirements

Strong interpersonal and communication skills.
Ability to build positive relationships with people from diverse backgrounds and experiences.
Ability to remain courteous, patient, calm, and professional in challenging situations.
Ability to intervene in and de-escalate conflict respectfully and effectively.
Dependable attendance and punctuality.
Ability to use, or willingness to learn, basic computer systems, email, online training platforms, and required software.
Ability to adjust or move objects up to 50 pounds in all directions, including lifting, carrying, pushing, pulling, or repositioning items as necessary.
Ability to ascend or descend ladders, stairs, ramps, poles, or similar structures as required.
Ability to communicate by speaking, listening, writing, or electronic methods, including verbal and non-verbal interactions.
Ability to remain stationary, including standing or sitting for extended periods, as required.
Ability to move into different positions and work in various environments, including tight and confined spaces.
Hearing and vision abilities, with or without correction, sufficient to drive safely and effectively observe and communicate with others.
Ability to work outdoors in conditions including heat, cold, rain, snow, and high winds, using appropriate protective gear.
CPR and/or First Aid certification obtained within six months of employment and maintained thereafter.
ServSafe certification obtained within six months of employment and maintained thereafter.

Nice To Haves

One year of related experience, particularly working with individuals experiencing homelessness or other at-risk populations.
Knowledge of basic personal care, housekeeping, and related support practices.

Responsibilities

Provide respectful, client-centered support that helps residents feel valued, informed, and treated with dignity.
Monitor activity throughout the building and grounds to help maintain a safe and secure environment for residents, staff, volunteers, and visitors.
Respond calmly and professionally to resident concerns, incidents, emergencies, and crisis situations.
De-escalate conflicts and challenging interactions using respectful communication, sound judgment, and established safety procedures.
Assist residents with essential services, including meals, clothing, laundry, hygiene needs, and maintaining safe and clean living spaces.
Orient residents and volunteers to services, expectations, available resources, policies, and program procedures.
Inform residents of available services, their rights, and processes for addressing concerns or grievances.
Maintain accurate logs, records, incident reports, and other required documentation.
Communicate concerns, observations, and important information promptly to supervisors and team members.
Collaborate with staff, volunteers, and community partners to support coordinated services and continuity of care.
Follow program policies, procedures, safety expectations, and established guidelines.
Perform other duties as assigned to support safe and effective shelter operations.
Obtain and maintain CPR and/or First Aid certification and ServSafe certification within the required timeframes.