Holiday- F

Catholic Charities of Baltimore•Baltimore, MD

1d•Onsite

About The Position

Catholic Charities of Baltimore is seeking a Program Assistant for the Weinberg Housing & Resource Center (WHRC), a low-barrier emergency shelter serving more than 275 adult men and women each night in Baltimore City. WHRC provides shelter, meals, showers, laundry, case management, convalescent care, and other supportive services to help individuals move toward stability, self-sufficiency, and permanent housing. This is a direct-service role supporting adults experiencing homelessness in a busy, on-site emergency shelter—not an administrative or desk-based position. The Program Assistant helps maintain a safe, respectful, and supportive environment by responding to resident needs, monitoring activity throughout the facility, documenting incidents and services, de-escalating difficult situations, and assisting with day-to-day resident needs. The work can be fast-paced and unpredictable, and may involve residents experiencing stress, conflict, behavioral health challenges, trauma, or crisis. The role calls for patience, dependability, compassion, sound judgment, calmness, and professional boundaries. The regular schedule is 7 PM to 7 AM on Saturdays, Sundays, and holidays. The position is on-site at WHRC in Baltimore, Maryland. The pay rate is $17.50 per hour. CPR and/or First Aid and ServSafe certifications must be obtained within six months of employment and maintained thereafter. The role involves walking and standing for much of the shift, moving throughout the facility, providing hands-on assistance, and working in a team environment where attendance, punctuality, and reliability are essential. Physical duties may include moving objects up to 50 pounds, navigating stairs and other structures, working in confined spaces, and exposure to outdoor weather conditions. Catholic Charities describes its values as dignity, compassion, humility, collaboration, excellence, and integrity, and strives to foster a trauma-informed workplace culture promoting safety, empowerment, healing, and self-care.

Requirements

Strong interpersonal and communication skills.
Ability to build positive relationships with people from diverse backgrounds and experiences.
Ability to remain courteous, patient, calm, and professional in challenging situations.
Ability to intervene in and de-escalate conflict respectfully and effectively.
Dependable attendance and punctuality.
Ability to use, or willingness to learn, basic computer systems, email, online training platforms, and required software.
CPR and/or First Aid certification must be obtained within six months of employment and maintained thereafter.
ServSafe certification must be obtained within six months of employment and maintained thereafter.
Ability to meet the described physical requirements, including moving objects up to 50 pounds, walking and standing, navigating stairs, and working in various environments.

Nice To Haves

One year of related experience, particularly experience working with individuals experiencing homelessness or other at-risk populations, is preferred.
Knowledge of basic personal care, housekeeping, and related support practices is helpful.

Responsibilities

Provide respectful, client-centered support that helps residents feel valued, informed, and treated with dignity.
Monitor activity throughout the building and grounds to help maintain a safe and secure environment for residents, staff, volunteers, and visitors.
Respond calmly and professionally to resident concerns, incidents, emergencies, and crisis situations.
De-escalate conflicts and challenging interactions using respectful communication, sound judgment, and established safety procedures.
Assist residents with meals, clothing, laundry, hygiene needs, and maintaining safe and clean living spaces.
Orient residents and volunteers to services, expectations, available resources, policies, and program procedures.
Inform residents about available services, their rights, and processes for addressing concerns or grievances.
Maintain accurate logs, records, incident reports, and other required documentation.
Communicate concerns, observations, and important information promptly to supervisors and team members.
Collaborate with staff, volunteers, and community partners to support coordinated services and continuity of care.
Follow program policies, procedures, safety expectations, and established guidelines.
Perform other duties as assigned to support safe and effective shelter operations.