Holiday- M

Catholic Charities of Baltimore•Baltimore, MD

1d•Onsite

About The Position

Catholic Charities of Baltimore is seeking a Program Assistant for the Weinberg Housing & Resource Center (WHRC), a low-barrier emergency shelter serving more than 275 adult men and women each night in Baltimore City. WHRC provides shelter, meals, showers, laundry, case management, convalescent care, and other supportive services to help people move toward stability, self-sufficiency, and permanent housing. This is a direct-service role in a busy shelter, not an administrative or desk-based position. The Program Assistant supports adults experiencing homelessness by helping maintain a safe, respectful, and supportive environment; monitoring activity throughout the facility; responding to resident needs; documenting incidents and services; de-escalating difficult situations; and assisting with day-to-day needs. The work can be fast-paced and unpredictable, and may involve residents experiencing stress, conflict, behavioral health challenges, trauma, or crisis. The position calls for patience, dependability, compassion, sound judgment, and professional boundaries. The position is on-site at WHRC in Baltimore, Maryland, with a regular schedule of 11 AM to 11 PM on Saturdays, Sundays, and holidays. The role involves substantial walking and standing, frequent movement throughout the facility, hands-on assistance with resident needs, safety monitoring, and documentation. CPR and/or First Aid and ServSafe certifications must be obtained within six months of employment and maintained thereafter.

Requirements

Strong interpersonal and communication skills.
Ability to build positive relationships with people from diverse backgrounds and experiences.
Ability to remain courteous, patient, calm, and professional in challenging situations.
Ability to intervene in and de-escalate conflict respectfully and effectively.
Dependable attendance and punctuality.
Ability to use, or willingness to learn, basic computer systems, email, online training platforms, and required software.
Obtain CPR and/or First Aid certification within six months of employment and maintain it thereafter.
Obtain ServSafe certification within six months of employment and maintain it thereafter.
Ability to adjust or move objects up to 50 pounds in all directions, including lifting, carrying, pushing, pulling, or repositioning items as necessary.
Ability to ascend or descend ladders, stairs, ramps, poles, or similar structures as job tasks require.
Ability to communicate with others through speaking, listening, writing, or electronic communication.
Ability to remain stationary, including standing or sitting for extended periods, as tasks require.
Ability to move into different positions and work in various environments, including tight and confined spaces.
Sufficient hearing and vision, with or without correction, to observe and communicate with others.

Nice To Haves

One year of related experience, particularly working with individuals experiencing homelessness or other at-risk populations.
Knowledge of basic personal care, housekeeping, and related support practices.

Responsibilities

Provide respectful, client-centered support that helps residents feel valued, informed, and treated with dignity.
Monitor activity throughout the building and grounds to help maintain a safe and secure environment for residents, staff, volunteers, and visitors.
Respond calmly and professionally to resident concerns, incidents, emergencies, and crisis situations.
Help de-escalate conflicts and challenging interactions using respectful communication, sound judgment, and established safety procedures.
Assist residents with meals, clothing, laundry, hygiene needs, and maintaining safe and clean living spaces.
Orient residents and volunteers to services, expectations, available resources, policies, and program procedures.
Inform residents about available services, their rights, and processes for addressing concerns or grievances.
Maintain accurate logs, records, incident reports, and other required documentation.
Communicate concerns, observations, and important information promptly to supervisors and team members.
Collaborate with staff, volunteers, and community partners to support coordinated services and continuity of care.
Follow program policies, procedures, safety expectations, and established guidelines.
Perform other duties as assigned to support safe and effective shelter operations.