PROGRAM ASSISTANT
About The Position
Resources for Human Development (RHD) is seeking an organized, compassionate, team-oriented Program Assistant for its ACT Plus Program in Delaware. The program provides community-based behavioral health services for individuals experiencing serious mental health challenges, using a multidisciplinary team approach to promote stability, recovery, independence, and community integration. The Program Assistant works closely with the Team Leader to support daily program operations, staff and clients, and continuity of care. The role helps coordinate schedules and appointments, maintain communication among team members and community partners, support documentation and recordkeeping, and maintain an organized, welcoming office environment. The position is full-time and pays $18.00 per hour. Schedule flexibility may be required based on program needs.
Requirements
- High school diploma or GED.
- Familiarity with Microsoft Office Suite.
- Strong organizational and administrative skills.
- Ability to read, write, and communicate effectively.
- Ability to maintain accurate records and documentation.
- Valid driver's license.
- Minimum three-year driving record.
- Ability to work collaboratively as part of a multidisciplinary team.
- Ability to maintain confidentiality.
Nice To Haves
- Experience in behavioral health, healthcare, human services, or office administration.
- Experience working with electronic records systems.
- Experience coordinating schedules, appointments, or client services.
Responsibilities
- Support daily operations of the ACT team.
- Monitor and coordinate daily team schedules and communicate scheduling updates and follow-up needs.
- Assist staff in the office and field regarding client needs.
- Participate in daily team meetings and share updates regarding recent client contacts.
- Maintain team communication systems and scheduling tools.
- Support program leadership with operational and administrative tasks.
- Greet clients, visitors, and community partners; respond to phone calls and direct inquiries appropriately.
- Serve as a liaison between clients and treatment team members.
- Assist with scheduling appointments and coordinating services.
- Support communication with natural supports, families, landlords, healthcare providers, and community resources.
- Respond to walk-in visits and connect visitors with appropriate staff.
- Maintain program files, client records, and office documents; file, organize, archive, and track records.
- Assist with scanning, uploading, copying, faxing, and maintaining documentation.
- Maintain accurate billing-related records and tracking systems, verify information, and assist with reporting requirements.
- Ensure documentation is accurate and maintained according to program standards.
- Maintain office organization and daily administrative functions.
- Monitor office supply inventories and coordinate replenishment.
- Maintain vehicle records, inspection logs, and program tracking systems.
- Support petty cash processes and related documentation.
- Assist with program census and reporting requirements.
- Coordinate office maintenance requests and operational needs.
- Maintain confidentiality of clinical, financial, personnel, and proprietary information and follow HIPAA and other applicable privacy regulations.
- Attend required meetings and trainings and perform additional duties as assigned.
Benefits
- DailyPay access to earned wages before payday.
- Medical, dental, and vision insurance after 30 days.
- 401(k) retirement plan.
- Paid time off.
- Employee Assistance Program.
- Wellness programs.
- Employee referral bonuses.
- Company-paid training.
- Professional development opportunities.
- Career advancement opportunities.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
