Program Assistant

Odyssey House Inc.•South Salt Lake, UT

9d•Onsite

About The Position

Odyssey House of Utah is seeking a Program Assistant for its ACT Program. The organization provides integrated, evidence-based care for people experiencing substance use disorders and behavioral health challenges, supporting adolescents and adults in inpatient and outpatient settings. This position is based in Salt Lake, and the schedule is to be determined. Compensation is $18.00 per hour. The part-time Program Assistant serves as a first point of contact for program participants and visitors, both in person and by phone, and provides administrative and benefits-coordination support. The role requires strong communication and organizational skills, multitasking in a fast-paced environment, and the ability to respond constructively when issues arise. The position requires driving Odyssey House vehicles and is subject to driver eligibility verification. Employees are expected to follow Odyssey House’s mission, philosophy, scope of service, applicable codes of conduct and service requirements, and to help maintain a safe and positive environment and provide exemplary customer service. Employees must understand their responsibilities related to their position, time management, personnel files, client records, incident reporting, required training, client boundaries, and the individual rights of clients and staff. Employment offers are contingent on required pre-employment screenings and position-related verifications.

Requirements

High school diploma or equivalent preferred.
Previous receptionist or customer service experience preferred.
Previous benefits-coordination experience preferred.
Valid driver’s license and clean driving history; the role requires driving Odyssey House vehicles and includes Motor Vehicle Record review.
Excellent verbal and written communication skills.
Strong organizational and multitasking abilities.
Customer service-oriented mindset.
Ability to be resourceful and proactive when issues arise.
Adherence to Odyssey House’s mission, philosophy, scope of service, applicable codes of conduct, service requirements, and employee responsibilities.

Nice To Haves

High school diploma or equivalent.
Previous experience as a receptionist or in a customer service role.
Previous experience with benefits coordination.

Responsibilities

Welcome participants and visitors in person and by telephone, assess their needs, and determine an appropriate course of action.
Direct calls to appropriate personnel, take messages, provide basic program information, and manage referral inquiries.
Receive, sort, and distribute daily mail and deliveries.
Schedule and manage appointments and meeting rooms.
Perform administrative tasks, including data entry, filing, copying, and scanning documents.
Support case managers with participants’ Medicaid eligibility by accessing and uploading documents into DWS My Case accounts, calling DWS eligibility with participants, and coordinating collection of required documents.
Keep the reception area tidy and stocked with necessary materials; prepare coffee and frozen food items for participants.
Monitor office supplies and maintain inventory levels.
Intervene in and de-escalate situations in which participants become agitated, with support from other team members.
Follow Odyssey House policies and service requirements, help maintain a safe environment, provide exemplary customer service, and fulfill responsibilities related to client records, incident reporting, training, boundaries, and individual rights.

Benefits

Medical, dental, vision, and life insurance.
Long- and short-term disability coverage.
Flexible spending account (FSA).
403(b) retirement plan, with immediate participation available and a 100% employer match up to 6% after one year of service.
Paid time off, accruing up to 35 days per year, with increased accrual rates after one year.
Sick leave rollover option allowing half of unused accrued sick time to be converted into extra vacation days at year-end.
Paid sabbatical after five years of service.
Employee Assistance Program with confidential 24/7 mental health, financial, and personal well-being support.
Tuition reimbursement up to $9,000 per year for approved programs, subject to eligibility requirements.
Paid training and professional development opportunities, subject to manager approval and eligibility.
On-demand access to earned wages before payday through Paylocity, subject to terms.
Free UTA transit pass for the daily commute.
Monthly performance incentives and team recognition.
Casual dress code and workplace culture.
Paid leave and education assistance.