Program Assistant
About The Position
Wayfinder Family Services’ Kinship Support Services Program (KSSP) provides navigation and support to grandparents, extended family members, and close family friends raising children, including families who form voluntarily without child welfare agency involvement. Services include counseling, help with basic needs, support groups and workshops, and respite resources. The Program Assistant provides administrative and staff support at the program level, with a primary focus on record management, data entry and maintenance, preparing data for reports, and creating and updating relative contact logs and family builds. The role is part-time, budgeted for 20 hours per week, with a varied schedule. The hourly wage range is $21.00–$23.00.
Requirements
- High school diploma.
- Valid California driver's license with at least three years of good driving history.
- Must be approved by the agency’s insurance carrier to drive agency vehicles.
Nice To Haves
- Bachelor’s degree.
- Program-related support experience.
- Experience with the dynamics of kinship, foster, and adoptive families, and children with special needs.
- Office support experience, including live scanning, records, and data familiarity.
Responsibilities
- Greet visitors, answer telephone calls, and direct visitors and callers to appropriate staff or offices.
- Provide general information about the organization’s rules, procedures, policies, and philosophy.
- Support office operations, including ordering supplies, operating standard office equipment, and maintaining inventory of office supplies, books, food, and beverages.
- Update and maintain client information in required databases.
- Track documents, telephone inquiries, training events, and purchasing and returns; generate reports as needed.
- Take initial phone inquiries from clients, referral sources, and program partners.
- Assist with coordination, organization, and logistical support for ongoing groups and program activities, including arranging meeting space and confirming attendance.
- Support collection and distribution of data, communications, meeting coordination, and preparation of materials.
- Sort and file correspondence, reports, records, documents, and other materials; search files to retrieve information as requested.
- Perform other duties as necessary or directed.
Benefits
- Generous paid time off (PTO).
- 11 paid holidays and five winter holidays.
- Medical, dental, vision, life, and long-term disability insurance.
- 401(k) retirement plan with employer match up to 4%.
- Employee referral program.
- Education tuition assistance program.
- Public Service Loan Forgiveness (PSLF) eligibility.
- Flexible spending account (FSA) plans.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
