Program Assistant - IE

James Madison University•Harrisonburg, VA

5d•Onsite

About The Position

Program Assistants staff the Club House space in The Union 208 (Taylor Hall) and the front desk in the Student Leadership and Involvement (SLI) suite in The Union 320 (Warren Hall). The role is housed within the Student Life Department, which fosters belonging through personal growth and development of an engaged citizenry by providing welcoming experiences and spaces. The Program Assistant provides front-desk and customer-service support, helps students with craft and promotional projects, enforces Club House rules, and guides students, faculty, and staff on Student Life resources and processes. The role also supports events, administrative initiatives, and collaborative projects with other Program Assistants. Work is approximately 10 hours per week, with availability needed during weekday business hours and some after-hours work.

Requirements

Commitment to providing a welcoming environment in SLI spaces.
Ability to manage time as a student employee working approximately 10 hours per week.
Ability to communicate effectively with students, faculty, and staff.
Ability to collaborate respectfully and professionally with co-workers and supervisors.
Understanding and appreciation of Student Life department initiatives.
Availability during business hours, 8 a.m.–5 p.m., Monday through Friday, with some after-hours availability.
Must meet James Madison University's conditions of employment.
Must be a degree-seeking student enrolled at least half-time: 6 credits for undergraduate students or 5 credits for graduate students.

Responsibilities

Provide front desk coverage for The Union 208 (The Club House).
Provide front desk coverage for The Union 320 (Student Leadership and Involvement Office).
Assist students in creating craft and promotional projects and locating supplies.
Provide a high level of customer service and enforce Club House rules.
Assist with Student Org Night in the fall and spring.
Work approximately 10 hours per week on days, nights, and/or weekends.
Attend bi-weekly staff meetings.
Assist Student Life staff as requested.
Handle front-desk duties, including greeting guests, answering a multi-line phone system, and picking up mail and packages from the post office.
Guide students, faculty, and staff on BeInvolved, the Student Life website, Student Organization registration processes, and related resources.
Assist office staff with administrative tasks and initiatives, including Adam’s Law/Stop the Haze and Annual Student Organization Registration.
Participate on a Program Assistant committee, complete assignments and special projects, and collaborate with other Program Assistants.