Program Assistant - Cougar Care (CS27-111)

Southern Illinois University Edwardsville • Edwardsville, IL

1d

About The Position

The Program Assistant provides professional-level program and administrative support for Cougar Care, SIUE’s integrated student health and well-being center encompassing Health Services, Counseling Services, and Health Promotion. Under the direction of the Business Manager, the position works collaboratively with Cougar Care leadership and staff to coordinate programs, support daily operations, and implement center-wide initiatives.

The position coordinates the Student Health Insurance Program, supports grant-funded programs and strategic initiatives, provides program and logistical support for Health Promotion, and maintains and analyzes program data. It also monitors deadlines and deliverables, prepares reports, develops procedures and training resources, and works with leadership to improve administrative processes. The Program Assistant serves as a resource to students and campus and community partners, helping students navigate assigned programs and resolving concerns. Operational and clinic coverage may be provided as needed to maintain continuity of services and student access to care.

Requirements

• Bachelor’s degree.
• At least 1 year of professional experience in medical office administration, healthcare administration, health services, or a related healthcare setting.
• Experience working with confidential health or student information and healthcare administrative processes.

Nice To Haves

• Experience in college health, university health, counseling, or higher education.
• Experience with student health insurance or health insurance administration.
• Experience supporting grant-funded programs, including program coordination, documentation, tracking, or reporting.
• Experience working with student employees, including onboarding, training, scheduling, or workflow support.
• Experience with program coordination, data tracking, or process improvement.

Responsibilities

• Coordinate the Student Health Insurance Program, including enrollment and waiver processes, student inquiries, documentation, issue resolution, and communication with University departments and insurance partners.
• Support grant-funded programs and strategic initiatives by coordinating activities, tracking timelines and deliverables, maintaining documentation, and assisting with reporting requirements.
• Provide program and logistical support for Health Promotion initiatives, including outreach events, educational programs, training activities, and coordination of student workforce activities.
• Maintain and analyze program data, monitor deadlines and deliverables, prepare reports, and develop procedures and training resources to support accountability, program evaluation, and continuous improvement.
• Identify opportunities to improve administrative processes, develop and maintain workflows, and work with leadership to implement solutions that strengthen program efficiency and consistency.
• Serve as a knowledgeable and responsive resource to students, University departments, campus and community partners, vendors, and external organizations; help students navigate assigned programs and ensure timely resolution of concerns.
• Provide operational and clinic coverage as needed to maintain continuity of services and support student access to care.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level