Program Assistant - Women, Infants, and Children (WIC)

Greater Lawrence Community Action Council • Lawrence, MA

3d • Hybrid

About The Position

The WIC Program Assistant works as part of a front-desk team in a very busy office. Responsibilities include answering telephones, scheduling appointments, screening participants for eligibility, data entry, issuing benefits, and managing client flow. This role involves following all protocols and regulations for processing applicants/participants for (re)certification, including verifying identity, income, residency, and participant category. The assistant will educate participants on their rights and responsibilities, authorized signatures and shoppers, WIC foods, and using benefits at authorized vendors. They will also refer participants to MassHealth, SNAP, TAFDC, and other health and human service programs, and provide notifications for end of certification, missed benefits, and/or ineligibility. Additionally, the role oversees benefit issuance for prescribed food prescriptions, including reissuing food/formula prescription benefits, capturing participant authorized signatures, and maintaining the security of WIC cards. Routine office duties such as answering telephones, scheduling appointments, data entry, and managing client flow are also key responsibilities. The position requires attending bi-weekly staff meetings and other trainings, conferences, and workshops as appropriate, and performing other duties as needed, including quality assurance activities.

Requirements

• High school diploma or G.E.D.
• One year of general office experience
• Proficient computer skills
• Well-organized, systematic approach to work
• Good communication and interpersonal skills
• Sensitivity to the needs of the client population
• Available to work at least one Saturday a month
• Must have a suitable CORI & SORI completed within the first 30 days of employment

Nice To Haves

• Experience in a health care or community facility preferred
• Bilingual (Spanish and English) preferred

Responsibilities

• Follows all protocols and/or regulations for processing applicants/participants for (re)certification, including: verifying identity, income, residency, and participant category
• Educates participants on their rights and responsibilities, authorized signatures and shoppers, WIC foods, and using benefits at authorized vendors
• Refers participants to MassHealth, SNAP, TAFDC and other health and human service programs
• Provides notification for end of certification, missed benefits, and/or ineligibility to receive WIC benefits
• Oversees benefit issuance for prescribed food prescription, including: re(issuing) food/formula prescription benefits; capturing participant authorized signatures for benefit issuance; and maintaining security of WIC cards
• Performs routine office duties, including answering telephones; scheduling appointments; data entry; and managing client flow
• Attends bi-weekly staff meetings and other trainings, conferences, and workshops as appropriate
• Performs other duties as needed, including quality assurance activities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED