Program Assistant, Home Health
About The Position
Within the context of a client and family centered care model and the vision/values of the organization, this role administratively supports a variety of programs within Home Health. The Program Assistant verifies and processes referrals, receives phone calls, takes messages, greets and directs clients. They schedule client appointments and meetings, perform data entry using computerized systems like PARIS, collate/generate statistical information, assemble files and charts, and maintain program supplies. Additionally, the role provides transcription services and word processes various documents such as wait lists, discharge summaries, care plans, minutes of meetings, and routine correspondence.
Requirements
- Grade 12 education.
- Medical Office Assistant Certificate.
- Two (2) years’ recent related experience or an equivalent combination of training and experience.
- Working knowledge of office procedures.
- Ability to operate a multi-line switchboard/phone system.
- Ability to keyboard 5,000 keystrokes per hour.
- Business writing skills.
- Knowledge of Medical Terminology.
- Knowledge of basic accounting principles.
- Demonstrated ability to work under pressure and to anticipate potential problems/conflicts and ability to take corrective action.
- Ability to organize and prioritize.
- Demonstrated ability to establish and maintain satisfactory work relationships with clients and team members.
- Ability to deal tactfully and effectively with coworkers, clients and staff from other agencies.
- Ability to operate a variety of office equipment.
- Basic computer literacy to operate a computer client care information system (PARIS), word processing, spreadsheet and internet/email software.
- Physical ability to perform the duties of the position.
- Successful applicants may be required to complete a Criminal Records Review Check.
Responsibilities
- Administratively supports a variety of programs within Home Health.
- Verifies and processes referrals.
- Receives phone calls, takes messages, greets and directs clients.
- Schedules client appointments and meetings.
- Performs data entry functions using relevant computerized systems such as PARIS.
- Collates/generates statistical information.
- Assembles files and charts.
- Maintains program supplies.
- Provides transcription services.
- Word processes a variety of documents such as wait lists, discharge summaries, care plans, minutes of meetings and routine correspondence.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
