Program Assistant (Adult Health) – Bilingual Required

Catawba County Government•Hickory, NC

2d•Onsite

About The Position

Catawba County Public Health is recruiting a detail-oriented professional with strong customer service skills to fill the role of Program Assistant for the Adult Health Eligibility team, supporting the Women’s Preventive Health Clinic. This position plays a vital front-line role in ensuring a positive patient experience through high-quality customer service, accurate eligibility determination, and efficient appointment management. The Program Assistant will assist a diverse community of patients seeking admission in Public Health, which may include Spanish-speaking individuals. Qualified candidates must be fluent in English and Spanish. Bilingual extra duty pay is provided.

Requirements

High school diploma or GED equivalent, 3 years of clerical experience, preferably in a public health or medical office, and bilingual fluency in English and Spanish; OR Associate’s degree in Human Services, Medical Office, or Business Administration, 1 year of clerical experience, preferably in a public health or medical office, and bilingual fluency in English and Spanish
Proficiency in Microsoft Word, Excel, and electronic data entry
Strong communication and interpersonal skills, including the ability to work with diverse populations
High level of accuracy and attention to detail
Ability to manage multiple tasks in a fast-paced clinic with frequent interruptions
Commitment to maintaining patient confidentiality and HIPAA compliance
Ability to interpret local, state, and federal guidelines and regulations for use in carrying out daily job responsibilities

Responsibilities

Conduct patient intake by guiding individuals through electronic consent forms, verifying eligibility based on income and insurance, and collecting required documentation
Collect payments and maintain accurate financial records
Schedule, confirm, and manage appointments via phone, email, walk-ins, and voicemail
Check patients in and out using the electronic medical record system, ensuring accurate data entry and documentation
Provide courteous, responsive front desk and customer service support to patients, including those with limited English proficiency
Run and review daily reports (e.g., appointment schedules, payment summaries) to support clinic operations
Assist with pharmacy preferences and support providers in electronic prescribing
Operate standard office equipment and participate in safety trainings, drills, and emergency preparedness protocols