Program Analyst (Informatics)

Veterans Health Administration • Fargo, ND

3d • Onsite

About The Position

The incumbent serves as a Program Analyst (Health Informatics) at medical centers within the Veterans Health Administration (VHA), Department of Veterans Affairs. The primary purpose is to improve the quality, efficiency, and effectiveness of health care by integrating clinical and information processes to support successful adoption and application of new technologies throughout VHA.

The position supports the VA Midwest Health Care Network’s Whole Health System of care, which empowers Veterans to take charge of their health and well-being through personalized health plans, healing relationships and environments, and connections to their communities. The work supports VHA’s mission to honor America’s Veterans by providing exceptional health care that improves health and well-being.

The analyst supports clinical software and informatics solutions by coordinating training and availability, contributing to enhancements and process improvement, and collaborating with Office of Information and Technology colleagues. The role evaluates information quality and access, applies analytical and visualization methods to support decision-making, develops reports and tools, and optimizes informatics capabilities associated with the electronic health record. The analyst also supports workflow evaluation, business architecture, system testing, and healthcare education using information solutions and technology.

The position is scheduled Monday through Friday, with one of the following schedules: 7:00 a.m.–3:30 p.m., 7:30 a.m.–4:00 p.m., or 8:00 a.m.–4:30 p.m. Telework may be available at supervisory discretion on a situational basis; the position is not virtual. The work is usually sedentary, with periods of walking, standing, bending, or climbing and carrying light items. Work takes place in offices, conference rooms, and clinical or hospital patient-care settings. The employee may be on call as needed and work flexible hours to meet facility end-user needs.

Requirements

• U.S. citizenship, subject to the stated exception for non-citizens when qualified citizens cannot be recruited under VA policy.
• Proficiency in written and spoken English.
• For the GS-12 level, at least one full year of specialized experience equivalent to GS-11 in Federal service, directly related to the position.
• Specialized experience must include independently performing data analysis, including collecting, evaluating, and synthesizing data.
• Specialized experience must include evaluating workflows end to end, identifying issues, and developing solutions based on best-practice guidelines.
• Specialized experience must include knowledge and use of national database architecture and file structure, analytical techniques, and clinical application development techniques.
• Specialized experience must include familiarity with technologies likely to benefit healthcare delivery, troubleshooting functionality issues, and developing solutions.
• Specialized experience must include ensuring the success of multidisciplinary teams and leading and managing informatics-related projects.
• Successful applicants must complete a background/security investigation and online onboarding, provide acceptable identification, and meet application requirements detailed in the announcement.
• Participation in the seasonal influenza vaccination program is required for VA Health Care Personnel.
• The selected applicant must serve a one- or two-year trial period and receive written certification to continue employment after that period.
• Male applicants born after December 31, 1959, must meet Selective Service registration requirements.

Responsibilities

• Use communication, education, and leadership to support understanding of and adaptation to organizational updates.
• Ensure clinical software is available for staff and support staff training on those programs.
• Contribute to software enhancements, guide process-improvement activities, and partner with IT colleagues to improve patient care for clinical and business staff.
• Maintain working relationships and routine dialogue between the Office of Information and Technology and Health Informatics to sustain and optimize health IT solutions and workflows.
• Evaluate content quality, assure access to knowledge resources, eliminate redundant data sources, and improve information interoperability.
• Apply statistical, machine-learning, visualization, inferencing, and other techniques to enable decision support.
• Develop or use reports and information tools using methods and tools such as SQL and SQL Server Reporting Services (SSRS), and data from the VISN and VA Corporate Data Warehouse.
• Develop, implement, monitor, maintain, and optimize informatics tools and access to them in support of healthcare capabilities and electronic health record technology.
• Serve as a subject matter expert in visual process-flow diagrams and help end users correctly interpret symbols and diagrams representing their work activities.
• Ensure clinical input in development and management of the VHA business architecture.
• Evaluate, test, and report errors found while working with systems and applications.
• Evaluate workflows end to end, identify issues, develop solutions based on best-practice guidelines, and resolve and communicate changes to maintain and optimize processes delivering health IT solutions.
• Support the management and delivery of educational experiences using information solutions and technology across healthcare.
• Perform other duties as assigned.

Benefits

• Federal employees earn annual leave based on years of federal service; selected applicants may request approved credit for prior work or military service toward annual leave accrual.
• A comprehensive federal employee benefits package is available to eligible employees and their families; specific eligibility depends on position type.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed