Program Analyst (Informatics)-Nursing

Veterans Health Administration • Omaha, NE

1d • Onsite

About The Position

The Program Analyst (Health Informatics) works at Veterans Health Administration medical centers to improve the quality, efficiency, and effectiveness of health care by integrating clinical and information processes and supporting successful adoption and use of new technologies. The position supports the VA Midwest Health Care Network’s Whole Health System of care, which empowers Veterans to manage their health and well-being through personalized health plans, healing relationships, and connection to their communities.

The incumbent supports clinical software and health information technology throughout its lifecycle, including implementation, training, maintenance, and optimization. The role works with clinical and business staff, the Office of Information and Technology, and Health Informatics colleagues to improve workflows and patient care. It also uses data, reporting, visualization, and process analysis to support decision-making and organizational change.

The position is located at a medical center, is not virtual, and does not offer telework. The work schedule is Monday through Friday, 7:00 a.m. to 3:30 p.m. Relocation and recruitment incentives and permanent change of station are not authorized. The position is in the Excepted Service and does not confer competitive status. Applicants must meet the applicable GS-07, GS-09, or GS-11 qualification criteria through specialized experience, education, or a qualifying combination. A one- or two-year trial period may be required.

Requirements

• U.S. citizenship, subject to the stated exception for non-citizens when qualified citizens cannot be recruited in accordance with VA policy.
• Proficiency in spoken and written English.
• For GS-07: one year of specialized experience equivalent to GS-05, qualifying graduate education, superior academic achievement in qualifying coursework, or an eligible combination of education and experience. Specialized experience includes knowledge and use of clinical software packages; preparing reports and presenting information effectively; data analysis, including collecting, evaluating, and synthesizing data; and assisting with evaluating and recommending operational process changes.
• For GS-09: one year of specialized experience equivalent to GS-07, two years of progressively higher-level related graduate education or a related master's or equivalent graduate degree, LL.B., or J.D., or an eligible combination. Specialized experience includes knowledge of automation and software systems affecting clinical practice; data analysis; assisting with process improvement projects; supporting communications with clinical and business teams for deployment and optimization; and preparing reports and graphical presentations of data.
• For GS-11: one year of specialized experience equivalent to GS-09, a related Ph.D. or equivalent doctoral degree, three years of progressively higher-level graduate education leading to such a degree, a related LL.M., or an eligible combination. Specialized experience includes facilitating organizational change among stakeholders; applying established practices, theories, and emerging information in health care delivery, informatics, and applications; independently completing process-improvement analytical projects; experience with the data lifecycle, including design, collection, management, retrieval, analysis, summarization, and presentation; and knowledge and use of national database architecture and file structure.
• Submit transcripts and other education documentation when relying on education to qualify; qualifying education must be from an accredited institution recognized by the U.S. Department of Education. Foreign education requires a Certificate of Foreign Equivalency with transcripts.
• Register with Selective Service if applicable to males born after December 31, 1959.
• Complete a background/security investigation and the online onboarding process; provide acceptable identification for pre-employment requirements.
• Participate in the seasonal influenza vaccination program as a VA health care personnel employee.
• Complete all application requirements listed in the announcement's Required Documents section.
• Serve a one- or two-year trial period, during which continued employment is subject to written certification that it advances the public interest.
• Participate in a pre-employment examination or evaluation as part of the pre-employment process.

Nice To Haves

• Experience with medical systems and interfaces.
• Experience using Microsoft products, including Excel and Outlook.
• Customer service skills or experience.

Responsibilities

• Use communication, education, and leadership to support understanding of and adaptation to organizational updates.
• Guide the evolution of clinical software and processes by ensuring software is available to staff and providing training on programs.
• Contribute to software enhancements and process improvement activities, partnering with information technology colleagues to improve care and support clinical and business staff.
• Cultivate working relationships between the Office of Information and Technology and Health Informatics to support ongoing dialogue, health IT solutions, and workflow optimization.
• Evaluate content quality, ensure access to knowledge resources, reduce redundant data sources, and improve information interoperability.
• Apply statistical, machine-learning, visualization, inferencing, and other techniques to support decision-making.
• Develop or use reports and information tools, including methods and tools such as SQL and SQL Server Reporting Services, using VISN and VA Corporate Data Warehouse resources.
• Develop, implement, monitor, maintain, and optimize informatics tools and access to them, including technology connected to the electronic health record.
• Serve as a subject matter expert in visual depictions of process flow diagrams and help end users interpret symbols and diagrams reflecting their work activities.
• Ensure clinical input in the development and management of the VHA business architecture.
• Evaluate and test systems and applications and report errors found.
• Evaluate end-to-end workflows, identify issues, develop solutions based on best-practice guidelines, and communicate changes to maintain and optimize processes that deliver health information technology solutions.
• Support the management and delivery of educational experiences using information solutions and technology in healthcare.
• Perform other duties as assigned.

Benefits

• Federal employees and their families have access to a comprehensive benefits package; specific benefits eligibility depends on position type, and applicants are directed to contact the hiring agency for details.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed