About The Position

The Program Analyst II independently conducts program, management, performance, and data analyses supporting SBA capital-access and lender-oversight programs. The analyst develops metrics and dashboards, assesses program performance, prepares substantive reports and briefings, and coordinates multiple concurrent projects or workstreams. The role supports Government and contractor leadership by delivering decision-ready analysis and clearly presenting complex information to technical and nontechnical audiences.

Requirements

  • Bachelor’s degree in public policy, public administration, business administration, economics, finance, statistics, data analytics, or a related field.
  • Approximately two to three years of specialized experience in program analysis, management analysis, performance measurement, business analytics, data analysis, or complex project coordination.
  • Strong Excel proficiency, including pivot tables, lookup functions, conditional formulas, charts, and summary statistics.
  • Experience compiling and reconciling data from multiple sources.
  • Working knowledge of program evaluation, KPIs, outcomes, and performance measurement.
  • Strong analytical writing, presentation, and briefing skills.
  • Ability to manage competing priorities with limited supervision.
  • Demonstrated ability to meet deadlines and produce accurate work products.

Nice To Haves

  • Master’s degree in public administration, public policy, business administration, economics, data analytics, or a related field.
  • Experience supporting federal programs.
  • Familiarity with lending, credit, financial reporting, capital-access, or lender-oversight programs.
  • Familiarity with SBA, OCA, OCRM, or Government-guaranteed lending.
  • Experience with dashboards, data visualization, and business-intelligence tools.

Responsibilities

  • Conduct quantitative and qualitative analyses of program performance, workload, and outcomes.
  • Design, refine, and maintain performance metrics, dashboards, scorecards, and tracking systems.
  • Compile, validate, reconcile, and analyze information from multiple sources.
  • Conduct basic cost-benefit and cost-effectiveness analyses.
  • Prepare substantive analytical sections of reports, white papers, briefings, and presentations.
  • Coordinate multiple projects, interdependent actions, deadlines, and follow-up requirements.
  • Report project and analytical status to supervisors and stakeholders.
  • Support financial reporting for SBA lending and lender-oversight programs.
  • Analyze program requirements, processes, internal controls, and resource utilization.
  • Identify trends, risks, data gaps, performance issues, and process-improvement opportunities.
  • Develop conclusions and recommendations based on analytical findings.
  • Present complex information clearly to technical and nontechnical audiences.
  • Support Government and contractor leadership with decision-ready analysis.

Benefits

  • 15 PTO days
  • 11 paid holidays
  • Medical insurance with three options, including an HSA with a $600 employer contribution
  • Dental insurance with no age limit on orthodonture
  • Vision insurance through EyeMed, with in- and out-of-network coverage
  • Short-term and long-term disability coverage with 100% premium support
  • Life insurance and AD&D with 100% premium support
  • Supplemental life insurance
  • Critical care and accident insurance availability
  • Pet insurance through Nationwide
  • Employee Assistance Program
  • 401(k) with enrollment from day one and a 4% company deferral
  • $1,500 annual training budget
  • $1,500 referral bonus
  • Eligibility for annual merit and discretionary bonus
  • Flexible work arrangements
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