Program Analyst 2

Commonwealth of Pennsylvania • Dauphin County, PA

5d • Hybrid

About The Position

As a Program Analyst 2 with the Office of Unemployment Compensation Tax Services (OUCTS), you will help strengthen a system that serves workers across Pennsylvania. This role supports improvements to the Unemployment Compensation Management System (UCMS) to make it faster, clearer, and more reliable. Your work helps ensure employers and residents receive accurate information and dependable service. Join a team that values your problem-solving skills and commitment to public service! This position supports the operation and improvement of the Unemployment Compensation Management System through analysis, testing, and documentation. It ensures that the system follows policy, provides accurate results, and meets the needs of staff and users.

Requirements

• One year as a Program Analyst 1 (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration); or Two years of analytical experience, one of which includes professional experience in program evaluation and the development of program recommendations, and a bachelor's degree; or An equivalent combination of experience and training
• You must meet the PA residency requirement.
• You must be able to perform essential job functions.
• This position will have access to Federal Tax Information (FTI) and is subject to the provisions of IRS Publication 1075 (Pub 1075) which requires you to pass an enhanced background check prior to beginning employment.
• Under Pub 1075, acceptance of a conditional offer of employment will require submission to and approval of satisfactory criminal history reports, including but not limited to: a fingerprint-based federal records check; a PA State Police clearance; a check of local law enforcement agencies where you have lived, worked, and/or attended school within the last five (5) years; and a citizenship/residency verification.

Responsibilities

• System Analysis: Review UCMS functions to determine accuracy, reliability, and compliance
• Issue Resolution: Investigate problems, research solutions, and document fixes or updates
• Testing Support: Evaluate system changes to confirm that new features and bug fixes work as intended
• Document Updates: Create and revise task documents, correspondence specifications, and process guides
• User Collaboration: Shadow staff to identify training needs and opportunities for system improvements
• Data Review: Assess business rules, reports, and account activities to support program decisions

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level