Program Administrator

Creative Foam Corporation • Fenton, MI

1d

About The Position

The Program Administrator provides timely and accurate information in response to and in anticipation of customer needs. The role processes quote requests and customer orders, supports new order launches, and helps ensure timely submission of PPAP documentation and communication of customer approvals. It also handles customer questions and complaints, sample requests, record maintenance, clerical support, and sales or promotional activities as directed.

Requirements

• High school education.
• Customer service experience.
• At least two years of computer experience with PC and mainframe systems.
• Good communication skills.
• Initiative and autonomy.
• Ability to work with others.
• Negotiation, listening, and selling skills.
• Attention to detail.

Nice To Haves

• Prior automotive manufacturing or sales experience is preferred.

Responsibilities

• Receive, confirm, and process requests for quotes.
• Launch new orders to all applicable departments.
• Enter and release orders for tooling or special charges.
• Ensure timely PPAP submission and relay customer approval.
• Confirm purchase orders.
• Maintain appropriate files and records related to RFQs, completed quotes, and customer orders.
• Receive and answer customer questions and complaints within established guidelines.
• Quote predetermined prices under established guidelines, as applicable.
• Process sample requests and follow up as needed.
• Maintain communication with other division departments and corporate support departments.
• Perform general clerical support as required.
• Assist with sales and promotional programs and mailings as directed.
• Perform other tasks as required.

Benefits

• Medical, dental, and vision plans.
• Flexible spending accounts.
• Company-paid short-term disability, long-term disability, and AD&D insurance.
• 401(k) with employer match.
• Holiday and vacation allotments.
• Dependent scholarship program.
• Wellness program.
• Referral program.
• Safe working environments.
• World-class benefits.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED