Program Administrator

Creation Technologies•Newark, NY

1d•$22 - $32

About The Position

A Creation Technologies Program Administrator is a support-focused role that works alongside Program Managers and cross-functional teams to ensure the smooth execution of manufacturing programs. The position focuses on administrative, operational, and logistical coordination that helps programs run efficiently and supports customer success. It involves coordinating communication, documentation, and tracking program activities while supporting program managers, cross-functional teams, and customers. The anticipated starting pay for new hires is $22.00–$32.00 per hour. A shift differential may also be provided depending on work hours. Full-time employees are eligible for performance-based bonuses and benefits. Final compensation may vary based on factors such as experience, education, location, and shift.

Requirements

Associate degree or an equivalent combination of education and experience.
One to two years of hands-on experience in an operations support, customer service, or administrative role.
Strong organization and ability to manage multiple tasks, deadlines, and stakeholders simultaneously.
Attention to detail, particularly in managing documents, schedules, and project data.
Strong verbal and written English communication skills for collaboration with cross-functional teams and customers.
Basic to intermediate proficiency with Microsoft Office, including Excel and PowerPoint.

Nice To Haves

Experience with an Enterprise Resource Planning system such as Oracle or similar systems.
General understanding of electronics manufacturing processes, terms, and technologies, such as printed circuit board assembly (PCBA) and component sourcing.
Familiarity with supply chain management, logistics, or procurement processes.

Responsibilities

Manage and organize program documentation, including plans, purchase orders, invoices, and reports, ensuring it is current and accessible to stakeholders.
Review and confirm customer production purchase orders and Return Material Authorizations (RMAs), maintaining order alignment through open order reconciliation.
Prepare and send customer Accounts Receivable statements, review invoices, and resolve discrepancies.
Coordinate and schedule meetings to support alignment among engineering, production, procurement, and customers.
Track deliverables and milestones, notify teams of deadlines and potential delays, and communicate their impact to customers.
Assist in managing production schedules to support on-time delivery, processing, and shipment of RMAs.
Track order and finished-goods status, coordinating with planning and logistics for accurate order placement and delivery.
Support shipping logistics, including handling documents, tracking shipments, and managing customs paperwork when needed.
Act as a customer contact point by providing updates, addressing inquiries, escalating issues, and ensuring smooth information flow.
Prepare status reports on program progress, risks, and performance metrics, including financial summaries and milestone tracking.
Track and maintain data for KPIs such as on-time delivery and cost performance, providing insights for decision-making.
Track resolution of production delays or defects and ensure follow-ups are completed to maintain program progress.
Document and improve internal processes to enhance manufacturing program support and execution.
Support the Program Manager in resolving operational issues, tracking open items, and implementing process improvements.
Perform other duties and responsibilities as assigned.