Program Administrator III

Tulane University•New Orleans, LA

About The Position

The Remote Patient Monitoring Manager manages and helps spearhead the Section of Cardiology’s remote monitoring program. The position works primarily with the Electrophysiology team and also with faculty and staff throughout the Section who have patients with implanted cardiac devices. Devices currently monitored include loop recorders, pacemakers, and defibrillators (ICDs), including monitoring for patients with advanced heart failure. Management of Holter monitors may also be required. The role coordinates device monitoring through third-party platforms and promptly notifies the Cardiology Team when a patient transmission needs attention. The manager may sometimes contact patients directly to triage transmissions and consults with the EP Advanced Practice Provider and faculty associated with remote monitoring. The role also works with faculty and staff at assigned locations to ensure device follow-up, track transmissions, manage follow-ups through third-party reports or individually created billable reports, check patient insurance through Experian, maintain medical records, create visits in ECW, EPIC, or Patient Keeper, and enter and batch charges through IDX.

Requirements

Bachelor’s degree in Public Health or a related field, or a minimum of 10 years of related experience in lieu of a bachelor’s degree.
Two years of device management or cardiology specialty experience.

Nice To Haves

Master’s degree in Public Health or a related field.
Licensed Practical Nurse (LPN) qualification.
More than two years of device management or cardiology specialty experience.
Participation in device vendor classes or courses, such as Medtronic, Biotronik, Abbott/St. Jude, or Boston Scientific.
Experience using electronic medical records (EMRs).
Data management experience.
Experience interacting with diverse populations and communities.

Responsibilities

Manage and assist in spearheading the Section of Cardiology’s remote monitoring program.
Coordinate monitoring of implanted cardiac devices through third-party platforms.
Promptly notify the Cardiology Team when a patient transmission needs attention.
Contact patients when needed to triage transmissions.
Consult with the EP Advanced Practice Provider and faculty associated with remote monitoring.
Coordinate with faculty and staff at assigned locations to ensure proper follow-up of cardiac devices.
Track device transmissions and follow-ups through third-party reports or individually created billable reports.
Check patient insurance through Experian.
Maintain medical records and create visits in ECW, EPIC, or Patient Keeper.
Enter and batch charges through IDX.
Monitor loop recorders, pacemakers, and defibrillators (ICDs), including devices for patients with advanced heart failure; Holter monitor management may also be required.