Program Administrator

The Arc Prince George's County•Upper Marlboro, MD

4d•$55,000 - $55,000•Onsite

About The Position

The Program Administrator reports to and supports the Director of Vocational Services for MLK Day, overseeing day-to-day operations of the MLK Day and Senior on the Go programs. The role covers general operations, program management, and administration, while strengthening existing and developing new community partnerships in support of The Arc Prince George’s County’s mission. The Program Administrator helps define and communicate departmental goals, revise business plans, set deadlines, delegate work, and supervise, mentor, coach, develop, and evaluate staff. The position works within agency guidelines, policies, and mission, takes accountability for assigned projects and decisions, and serves as Acting Director when the Director of Vocational Services for MLK Day is absent. The role oversees program staff and operations, staffing and performance processes, training and certifications, payroll, staffing ratios, program documentation, person-centered planning, behavior-plan processes, regulatory compliance, quality improvement, and community engagement. It also supports program development, budget management, maintenance coordination, electronic health record updates, and overtime oversight. The position is based at the Main Office in Largo, Maryland, and is scheduled Monday through Friday, 8:00 a.m. to 4:00 p.m. (40 hours per week). The annual salary is $55,000.

Requirements

A bachelor’s degree in a related field and four years of experience, or a high school diploma or GED and six years of experience; three years of the experience must be supervisory experience delivering services and support to adults with intellectual and developmental disabilities.
Excellent oral, written, interpersonal, and customer-service skills.
Strong supervisory, management, and leadership abilities.
Strong coaching and staff-development skills.
Dependability and reliability.
Strong organizational and time-management skills.
Ability to supervise multiple programs at different locations and their staff on a day-to-day basis.
Intermediate computer skills and ability to use required software.
Ability to problem-solve and make informed decisions, including during emergencies.
Ability to maintain required training and certifications within established schedules and timelines.
Meet the criteria to be an approved driver for The Arc of Prince George’s County and have reliable transportation.
Ability to work productively with individuals and team members to develop relationships.
Key competencies include advocacy that supports people in expressing their choices, dreams, goals, and rights; communication that includes listening according to the supported person’s preferred method and collaborating with natural supports and the community; and relationship building that creates opportunities for friendships, connections, and meaningful relationships in inclusive settings.

Nice To Haves

Current First Aid/CPR/AED certification is highly desirable.
Medication Technician certification is highly desirable and needed only for the Largo Day Program.

Responsibilities

Supervise and oversee Life and Community-related staff, including Senior Program Specialists, Senior Community Guides, and Program Specialists.
Oversee daily program operations and ensure agency policies and procedures are followed.
Identify staffing needs and assist with recruitment, hiring, supervision, and monthly performance evaluations.
Coach, develop, orient, and train staff; promote teamwork, accountability, motivation, and positive morale.
Conduct quarterly family and community meetings with the Director of Vocational Services for MLK Day.
Ensure staff maintain required DDA and agency certifications and mandatory training; remove non-compliant staff from the schedule until requirements are met.
Maintain staffing ratios required by Medicaid and DDA regulations and provide direct-support coverage when needed.
Represent programs at community meetings, outside agencies, provider groups, committees, and funding-related events as assigned.
Assist with program development and restructuring, identify staff training needs, resolve concerns, facilitate meetings, make informed decisions, and delegate responsibilities across locations.
Ensure staff payroll is completed accurately and on time; attend supervisory meetings, agency committees, and training sessions.
Serve as Acting Director when the Director of Vocational Services for MLK Day is absent.
Assist with program planning, staffing, daily operations, and implementation of agency procedures.
Monitor program performance, service quality, and community inclusion opportunities; identify improvement areas and help develop programs.
Encourage staff feedback and communicate program updates, concerns, and accomplishments to the Director.
Monitor program documentation, including attendance, medication records, behavior plans, PCPs, daily notes, safety logs, and EHR records, for accuracy, completeness, and timeliness.
Oversee annual Person-Centered Plans and monthly schedules that reflect individuals’ needs, choices, goals, and interests.
Ensure timely annual and pre-PCP meetings and collaborate with interdisciplinary teams to advance person-centered goals and inclusive community experiences.
Ensure supervisors understand PCP implementation and EHR documentation and train staff on approved Behavior Plans.
Coordinate Behavioral Support Services requests as needed and monitor Behavior Plans for timely development, renewal, review, and HRSC approval.
Maintain Behavior Plan tracking records and calendars, meeting applicable 120-, 60-, and 30-day deadlines.
Attend HRSC meetings, follow up on committee recommendations, and ensure approved plans and staff training records are documented in the EHR.
Monitor monthly attendance and promptly address concerns.
Assist with DSATs and SIPs and ensure timely submission for review and approval.
Participate in the Incident Management Committee and support quality-improvement initiatives.
Promote programs to families, funding sources, community agencies, and other stakeholders.
Ensure compliance with agency policies and applicable DDA, Medicaid, OHCQ, and other regulatory requirements.
Improve the efficiency and effectiveness of internal operations across programs.
Report and schedule building maintenance and repairs at program sites as needed.
Manage aspects of the annual budget with the Director of Vocational Services for MLK Day.
Collaborate with direct reports to manage and update the EHR system to reflect program needs and changes.
Monitor and manage overtime to ensure departmental hours comply with policy.
Partner with individuals and families to promote person-centered, inclusive services and work with all divisions to advance Behavior Plan compliance.
Maintain confidentiality, accurate documentation, audit readiness, continuous quality improvement, and service standards aligned with agency policies and human-rights guidelines.
Oversee services and records to meet or exceed agency and licensing standards for service quality and frequency.
Demonstrate time management, flexibility including evenings and weekends as needed, sound decision-making, professionalism, and a respectful, collaborative, safe work environment.
Perform additional duties as assigned to support program success.